Royleen Slaughter

959-***-****

ad4cd4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated and experienced professional, experienced in providing comprehensive office support, researching, and solving problems by utilizing strong problem-solving and communication skills to deliver satisfaction. I am hard working and dedicated in all that I do. I am looking for an office Assistant position in the Hartford Area.

EDUCATION

Becker College

Capital Community Technical College; Hartford, CT

Ashworth College

CORE COMPETENCIES

Human Relations

Tutor

Research

Wellness Screenings

Hipaa

Ulysses Training

CPR & First Aid

PROFESSIONAL EXPERIENCE

EMS

CT Hires

Work Number

Special Needs

Advocacy

Administrative

Support

Data Entry

Communication Skills

Analytical Thinking

Microsoft Office

Time Management

Money Management

Insurance Verification

Voya financial Windsor, CT

Customer Contact Representative

07/2020- Present

Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.

Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals

You will bring your authentic self to work.

Strive for first call resolution, and take true ownership of customer needs and issues.

Asking as many questions as you need to be understanding the customers’ needs and priorities, and problem-solving in a metric driven environment

Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues

Amazing team-player attitude with a commitment

United Way(Care4Kids) RockyHill, CT

Case Manager

08/2019-01/2020

Effectively manages assigned caseload; handles multiple tasks and adjusts to changing priorities and volume fluctuations

Reviews and determines eligibility and client benefits. Processes re-determinations/ applications within the contract specified timeframes

Learns, interprets, and applies knowledge of program regulations, operations and procedures and incorporates changes as applicable

Develops in-depth knowledge of software systems to better serve clients.

Determines if clients meet eligibility requirements for the program and updates the participant case information within contract specified time-frames

Researches, interprets, and explains federal, state and local policies governing eligibility, legal rights and responsibilities of participants to ensure compliance

Responds to telephone inquiries from clients, providers, state agencies and employers in a timely manner or as defined in contract requirements

Aetna; Hartford, CT

Procurement Consultant

11/2018-02/2019

Strong analytical skills, Ability to maintain accuracy and production standards

Collaborated with procurement team to help with expense policy

Helped Employees edit and creating expense reports through Concur

Performed budgeting and accounting for employees

Completing simple and complex change orders and amendments

Addressed miscellaneous contracts request that require initial research and interaction with internal customers to fully define the request

Care Centrix; Hartford, CT

Customer Solutions Expert II/ Customer Advocacy Representative

07/2017-10/2018

Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller Provides general information and referral services, Types a variety of materials in relation to other duties or as assigned; enters and retrieves data on personal computers

Defused escalated and/or complex customer issues, which may be contentious at times; probing to understand the underlying issue while maintaining a strong situational awareness

Collected and entered clinical and demographic information to begin the referral process along with verifying eligibility and benefits information by contacting health plans or payors to ensure services provided will be covered by the carrier. (e.g., deductible amounts, co-payments, effective date, pre-existing clauses, levels of care, authorization, visit limitations, documentation required to process claims, etc.)

Properly explain co - pays, co - insurance, deductibles, collection letters, statements, refunds, payment arrangements, and financial hardships

MetLife; Bloomfield, CT

Case Manager

09/2015-07/2017

Handled and administered Family & Medical Leave Act standalone (as well as other leave) claims and adhered to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures

Completed eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems

Promptly reviewed new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision

Performed leave follow-ups as required, including recertification of health condition, intermittent claim tracking, Return to Work confirmation, etc

Contact this candidate