VIKTORIIA KARATAIEVA

437-***-**** ad4cd3@r.postjobfree.com Mississauga, ON L4Y 3M5

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.

Key skills

Communication and interpersonal skills Sales acumen Customer service orientation Meticulous attention to detail Adaptability and willingness to learn Organization and time management Teamwork and Collaboration Computer literacy Work Experience

Sales Associate, Lady Boutique store Feb 2020–Aug 2022 Ternopil, Ukraine

● Learned the entire line of boutique products and services, including prices and special discounts to assist customers with their questions and to offer additional products to customers

● Advised customers on products, prices and brands, and provided information about promotions

● Helped people find their style

● Investigated and resolved any customer issues in a calm and professional manner

● Prepared and sent weekly shift reports by phone

Sales Associate, Drink Market store Jan 2018–Dec 2019 Ternopil, Ukraine

● Provided positive and exceptional customer experience with fair and courteous service

● Assisted customers and answered questions regarding different products

● Operated POS System, accepted debit/credit and cash payments

● Unpacked merchandise and restocked shelves, ensuring an attractive display

● Advised customers on merchandise selection

● Promoted new products and assisted with purchasing decision-making

● Maintained record of business transactions and product inventories Volunteer Experience

• Volunteer Headquarters at the Ternopil City Council, Ternopil, Ukraine 2022

• Charity Organization: A Drop of Happiness, Ternopil, Ukraine 2020–2021 Education and Training

Bachelor of Laws, Ternopil National Economic University Ternopil, Ukraine Sep 2000–Jun 2005

Women First Graduate. Employability Skills Training for Today’s Workplace, Pathway to Possibilities, Toronto, Ontario Apr 2023–Jun 2023 Customer Care Program, Pathway to Possibilities, Toronto, Ontario Jul 2023–Aug 2023 Certifications

● Being a Mindful Employee: An Orientation to Psychological Health and Safety in the Workplace, CCOHS Jun 2023

● Worker Health and Safety Awareness in 4 Steps Jun 2023

● Women First: An 11-week Skills for Success Career and Self Discovery Program Jun 2023

● AODA Aug 2023

● Customer Care Program, PTP Aug 2023

Languages

● Ukrainian native

● Russian fluent

● English advanced (LINC English Classes)

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