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Security Officer Customer Service

Location:
Las Vegas, NV
Posted:
March 14, 2024

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Resume:

BERNIE CASTRO

**** ****** **** ******, *** Vegas, Nevada, 89139, US • 415-***-**** • ad4ccj@r.postjobfree.com Intuitive at writing reports, updating records, and juggling multiple tasks in a fast-paced environment. Capable of easily managing security risks and quickly resolving problem situations using sound judgment. In all security matters, uses shrewd and prudent judgment. In emergency response and evaluation procedures, makes use of excellent listening and service skills. Professionally adept at handling and resolving conflicts. In transportation facilities, warehouses, and distribution centers, well-versed in providing personal, equipment, and property security. Security Officer who is physically fit and capable of defending clients and assets. Guard who is security-conscious and diligent in protecting people and property. Dedicated to conserving resources and ensuring that all safety measures are as effective as possible. Capable of carrying out each task with the safety of citizens and government personnel in mind. Maintains composure in stressful situations and when dealing with difficult people. Theft prevention training

Emergency Response

Crime prevention

Communication skills

Conflict resolution techniques

Safety and security

Surveillance

Crisis intervention training

Superior customer service

High School - 1969

Polytechnic High School - San Francisco, CA

Human Services/Addiction Studies - Associate of Arts - 2022 College of San Mateo - San Mateo, CA

Security Officer - May, 2008 to November, 2009

Armada Security - San Francisco, CA

Security Officer-patrolled S. F. Shipyards/Potrero Hill Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. Kept track of employee activities and ensured that they complied with security regulations. Alerted law enforcement to suspicious activities and people. Observing and reporting criminal activity

Professional Summary

Skills

Education

Work History

Security Officer - March, 2006 to April, 2008

A & A Protective Services Inc. - San Francisco, CA Security Officer-patrolled Pacific Gas & Electric Co. Power Plants/Potrero Hill/Daly City/ Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. Used electronic gates to control vehicle and pedestrian traffic entering the building grounds. Alerted law enforcement to suspicious activities and people. Protected personal and company property from robbery, vandalism, and unauthorized entry. Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.

Notified maintenance about any irregularities, such as fire and safety hazards. Observing and reporting criminal activity

Security Officer - April, 2002 to February, 2006

San Mateo Security Services - San Mateo, CA

Security Officer-patrolled Construction Site/Bay Bridge Reconstruction/Harrison St. Bet. Fremont & 7th St. Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.

Identified and challenged potentially unauthorized individuals to prevent access to restricted areas. Observing and reporting criminal activity

Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot. Wrote detailed reports on property damage, theft, unauthorized persons present, and other unusual occurrences. Delivery Driver/Warehouse - November, 1999 to November, 2009 Nick's Alpha Omega Foods - Daly City, CA

Delivered meat products to S. F. Bay Area/Order Filler/Customer Service/Shipping-Receiving/Inventory. Submitted receipts and money received from deliveries at end of each shift. Use safe and secure loading methods to avoid damaging goods. Communicated with [supervisor] on a regular basis about delivery route details and changes. Any issues with the delivery truck were reported to the next shift driver and shift lead. Kept track of delivery information, mileage, and fuel consumption during my shift. Kept the warehouse and its surrounding areas spotless at all times. Checked to see if the vehicle inspection stickers and registrations were up to date. Drove safely in congested areas and did not commit any traffic violations. Loaded and unloaded [Number] delivery vans per shift. Kept warehouse and associated outside areas neat and clean at all times. Double-checked the load against the delivery ticket before starting each shift. Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift.



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