WILLIAM I.C. WENTZ

**** ********* ******, #***

Coconut Grove, Florida 33133

***/***-**** (C)

E:Mail: ad4cc6@r.postjobfree.com

CAREER OBJECTIVE

To obtain a challenging position utilizing my expertise, education and accomplishments in Customer Relations, Travel, Human Resources and Training and/or Administration to increase organizational productivity.

PROFESSIONAL EXPERTISE

CUSTOMER RELATIONS, TRAVEL, AND MARKETING

Served as Senior Customer Service Specialist providing written and verbal responses to customer service issues on behalf of the CEO, President and Legal Departments of a major travel company Formulated and systemized evaluation systems & testing materials Served as Help Desk Coordinator providing immediate management assistance and support by phone and/or via Chat Rooms for our worldwide travel agents. Prepared and presented oral and written corporate/legal policy statements and responses for members and clients of a major multi-faceted travel corporation. Planned, organized and launched corporate and staff training sessions, seminars and presentations. EDUCATION, HUMAN RESOURCES AND TRAINING

Designed and integrated instructor led, online and combined orientation and multi-level training programs, classes and seminars, "train the trainer" programs and promotional courses, manuals and related training materials, guides, workbooks, CD’s and E-learning programs utilizing multimedia presentations and “hands-on” demonstrations

Acquired expertise in quality assurance, grievances and personnel relations, benefits coordination and governmental regulatory guidelines

Served as a Guidance Counselor and Test Chairman in a high school of over 2,500 students. ADMINISTRATIVE MANAGEMENT AND PLANNING

Planned and implemented organizational and departmental budgets, infrastructures, policies and procedures, staffing and facility acquisitions for substance abuse centers and clinics Researched, prepared and administered comprehensive business plans and funding proposals Provided technical assistance as a professional consultant and/or by chairing and serving on advisory councils and planning boards for adolescent and adult mental health and substance abuse centers Conceived, managed and incorporated management, fiscal, personnel and marketing tracking and reporting systems and databases

COMPUTER PROFICIENCY

Microsoft Office (Word, Excel, PowerPoint, FrontPage, Publisher, Outlook, Access, Teams, Sharepoint & Picture Manager), PageMaker, Adobe Digital Learning Solutions (Adobe Captivate, Adobe Learning Manager, Adobe Connect), WebEx, Word Perfect, WebQuiz, Quicken, Lotus, Changepoint, Centra, EPathLearning, VCMS, Snag-It, NetG, Articulate, Zoomerang, Avaya One- Agent, Nice In contact, Kronos Workforce, Desktop.Pingone, Dash – IT & HR Virtual Assistant, Kana Agent Access & Mailclient, Centrify Security Hub, Cimplicity/iservices, Logi.otka, Logtech_Select, Sertifi, VMware, VivaEngage, Offer Remote Assistance, Revelex, Amadeus EDUCATIONAL BACKGROUND

Virginia Commonwealth University, Richmond, Virginia Masters of Education Degree, Leadership & Personnel Services, May 1975 University of Richmond, Richmond, Virginia

Bachelor of Arts Degree, Sociology, June 1970

EMPLOYMENT HISTORY

1994 - MARRIOTT VACATIONS WORLDWIDE - Miami, Florida 2024 Senior Customer Relations Specialist / Customer Service Resolution Specialist / Help Desk Coordinator / Senior Training Specialist 1993 - SHUTTLE AMERICA - Ft. Lauderdale, Florida

1994 Vice President of Personnel / Acting Chief Operations Officer 1992 - SKYBUS, INC. - Ft. Lauderdale, Florida

1993 Director, Human Resources and Training

1991 - THE STARTING PLACE, INC. - Hollywood, Florida 1992 Administrative Director / Personnel Coordinator, a Substance Abuse Center 1989 - MIAMI CENTRAL HIGH SCHOOL - Miami, Florida

1991 Guidance Counselor / Testing Coordinator

1978 - EASTERN AIRLINES, INC. - Miami, Florida

1989 Senior Flight Attendant

1977 - CONSUMER EDUCATION PROGRAM - Miami, Florida 1978 Assistant Director / Training Coordinator

1976 - ECONOMIC OPPORTUNITY ATLANTA - Atlanta, Georgia 1977 Center Director, Project Horizons - a 24 /7 In-House Adult Substance Abuse and Mental Health Treatment Center

1973 - DEPARTMENT OF PUBLIC HEALTH - Richmond, Virginia 1976 Director, Treatment Alternatives to Street Crime – a Substance Abuse Treatment Screening Organization

1972 - MEDICAL COLLEGE OF VIRGINIA - Richmond, Virginia 1973 Administrative Director / Vocational Coordinator of the Adolescent Mental Health and Substance Abuse Treatment Center

1970 - MILLER & RHOADES, INC., - Richmond, Virginia 1972 Sales Manager / Buyer

RELATED ACCOMPLISHMENTS

Member, American Resort Development Association

Interval International, Inc., Miami, Florida 2000 - 2024 Vice-Chairperson, Corporate Safety Committee

Interval International, Inc., Miami, Florida 1997 - 1999 Co-Chairperson, Corporate Donations Committee

Interval International, Inc., Miami, Florida 1996 - 1997 Member, Executive Director's Advisory Council

Untied Way of Broward, Ft. Lauderdale, Florida 1991 Certificate, Hospitality Management and Labor Studies Florida International University, Miami, Florida 1982

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