Soraya Nims-Berry

ad4cbq@r.postjobfree.com 203-***-**** Stratford, CT

SUMMARY

Seasoned professional with 35 years of diverse customer service experience, including handling high call volumes at Cablevision/Optimum Inc. Demonstrated expertise in reception, client scheduling, and troubleshooting at Housatonic Community College. Seeking a Remote Call Center CSR position to leverage strong communication skills and service orientation.

WORK EXPERIENCE

San Francisco, CA

Instacart Shopper Apr 2020 - Present

• Efficiently fulfill and deliver customer orders, ensuring accuracy and quality in grocery, prescription, and alcohol selections.

• Provide top-notch customer service, addressing inquiries and concerns with promptness and professionalism. LYFT, INC. & UBER, INC California

Private Driver Sep 2014 - Present

• Provide reliable and efficient transportation services to clients, ensuring timely arrival at destinations through effective route planning.

• Maintain a high standard of customer service, resulting in consistently positive feedback and high ratings on the ride-sharing platform.

Certified Marketing Services Kinder, NY

Auditor, Surveyor, and Secret Shopping Jan 1997 - Present

• Conduct comprehensive inspections of physical properties and grounds to ensure adherence to established standards.

• Evaluate advertisement materials and professional conduct for compliance with regulatory and company guidelines.

Redline Technology Company Fairfield, CT

Receptionist Sep 2017 - Oct 2017

• Managed front desk operations, efficiently coordinating customer service by documenting automotive issues and facilitating parts procurement.

• Enhanced customer satisfaction by providing timely transportation solutions for both vehicle pick-up and customer drop-off services.

DARIEN WELLNESS, INC. LLC Darien, CT

Director of Transportation, Office Manager, Medical Records, & Accounts Receivable Clerk

Sep 2014 - Jul 2016

• Coordinated transportation for executive-level staff, ensuring punctual and efficient travel arrangements to various professional engagements.

• Administered client scheduling, payment transactions, and insurance claim processing for three therapists, enhancing office efficiency and client service delivery.

• Handled procurement of office furnishings, supplies, and event requisites, maintaining a well-stocked and functional work environment.

NESCO RESOURCES Shelton, CT

Temporary Staffing Services Cablevision/Optimum Inc. Mar 2008 - Apr 2010

• Managed a high volume of incoming calls, effectively addressing customer inquiries regarding account billing and service modifications.

• Provided technical support for Cablevision equipment, successfully resolving issues and enhancing customer satisfaction.

Housatonic Community College Bridgeport, CT

Media Services Technician & Computer Lab Assistant Oct 2005 - May 2007

• Ensured optimal functionality of classroom computer equipment and television systems, providing technical support and troubleshooting for hardware and software issues.

• Assisted students with login procedures, internet research, security monitoring, and password recovery, enhancing their educational experience through reliable technology assistance. Library Circulation Desk Assistant Oct 2005 - May 2007

• Assisted both students and faculty in locating various reading materials and multimedia resources, ensuring effective use of the library's database for research purposes.

• Streamlined access to educational content by facilitating the checkout and return process for a diverse range of library materials, including books, videos, and DVDs. Crossmark/General Mills Corp. Plano, TX

General Mills Corp. Product Vendor Jan 2005 - Apr 2007

• Managed inventory and orchestrated product display setup, ensuring consistent availability of new product lines within assigned retail locations.

• Facilitated order placement and maintenance of product displays to optimize visibility and accessibility for customers.

First Baptist Church of Stratford Stratford, CT

Asst. Purchasing Mgr. Jul 1999 - Jul 2004

• Streamlined procurement processes by training ministry teams on proper purchase order (P.O.) form utilization and executing order placement with vendors.

• Conducted comprehensive online market research to optimize cost-efficiency, maintained accurate inventory records, and provided detailed quarterly financial reports to leadership. Companions & Homemakers Elder Services Fairfield, CT CNA (Certified Nursing Assistant) May 1999 - Sep 2001

• Provided essential in-home assistance to elderly clients, ensuring a comfortable living environment through attentive support with daily tasks and personal care.

• Accompanied clients on errands, enhancing their independence while ensuring safety and well-being outside the home.

St. Vincent's Special Needs Inc.

Assistant Teacher of Special Needs Children Jan 1999 - Jul 2000

• Delivered tailored educational programs to a diverse group of special needs students, ensuring adherence to local educational standards.

• Facilitated the development of essential life skills for students with varying levels of mobility, fostering independence and personal growth.

United Methodist Homes of CT Inc. Shelton, CT

Cna Nov 1993 - Apr 1995

• Administered medications and provided both assisted and total care to elderly residents, ensuring their comfort and health throughout the night.

• Performed regular two-hourly checks and incontinence care, maintaining high standards of hygiene and resident well-being.

People's Securities, Inc. Bridgeport, CT

Data Entry Clerk Mar 1987 - Sep 1993

• Accurately processed daily trade transactions to ensure timely execution and compliance with industry regulations.

• Managed the distribution of dividend payments, including printing and mailing checks to clients, maintaining financial accuracy and client satisfaction.

• Maintained an up-to-date customer information database and efficiently managed office supply inventory to support operational needs.

People's Credit Card Dept.

Telephone CSR and Then Chargebacks Department After Fraud Was Substantiated

Mar 1987 - Sep 1993

• Addressed customer inquiries and resolved issues related to credit card statement discrepancies by providing accurate reprint services.

• Ensured the integrity of financial records by meticulously correcting and updating account statements as necessary. People's Bank Bridgeport, CT

People's Bank Teller Line Gold Star Teller Mar 1987 - Sep 1993

• Managed dual-region teller responsibilities, ensuring seamless financial transactions and high customer satisfaction.

• Coordinated branch supply orders, maintaining optimal inventory levels to support daily operations.

• Upheld meticulous record-keeping standards to facilitate accurate tracking and reporting for branch resources. EDUCATION

Housatonic Community College

Associates Degree in Computer Science/IT

Bridgeport, CT

None

ETI (Education Technical Institute) Bridgeport, CT None

Southern CT. St. Univ. New Haven, CT

None

Sacred Heart Univ. Fairfield, CT

None

Kolbe-Cathedral High School Bridgeport, CT

None

CERTIFICATIONS

IT certificate in circuits, hardware, & web programming/design None public service license None

CNA license None

church and community awards, certificates, and plaques None trophy of appreciation None

volunteer awards and certificates None

Girl Scouts of America, Inc. None

gold star teller certificates None

employee of the month recognitions None

SKILLS

Word • Excel • Access • MSN Office • DOS Operating System • Computer Hardware • Business Office Technology • Database Management • Digital Circuits & Logic • Data Communication & Networks • PC Electronic • Visual Basics

• Spreadsheet Application • Web Graphics

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