Monica Hwang

Local to Los Angeles, CA and available immediately

Preferred shift: 9 PM - 5:30 AM

Summary:

Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

Proven track record of accurately maintaining detailed records, generating reports, and multitasking within fast-paced atmospheres.

Outstanding interpersonal, customer service, leadership, and organizational skills thrive within detail-oriented, deadline-driven environments.

Comes with excellent communication skills and razor-sharp accuracy in typing.

Education:

South High School – Torrance, CA Jun 2002

High School Diploma

Skills:

Mitchell Estimating System

Quickbooks

ADP

Papersave

Time Vantage

Pay Choice

MS Office applications

Multimedia

Dropbox

Picasa

Type 50 wpm

10-Key by touch

Data Entry

Excellent Communication skills

Professional Telephone etiquettes

Clerical tasks

Professional Experience:

IHSS – Hartland, CA Feb 2021 – Present

Caregiver

Victory Retail Support – Rancho Dominguez, CA Apr 2019 – Feb 2021

Customer/Technical Support Representative

Process open tickets for electronic displays via Business Vision.

Pack and ship small electronic items to major electronic stores.

Track all shipments via UPS courier.

Troubleshooting issues with retail store managers/staff on electronic displays.

Approving reports that have resolved the issues on displays.

Answer incoming calls regarding troubleshooting displays.

Make outbound calls to follow up that issue has been resolved.

Advanced Fresh Concepts Corp. – Rancho Dominguez, CA May 2016 – May 2018

Franchise Administration

Sales transfers-receiving and processing all required documents and agreements from franchisees.

Review to approve or deny the sales/transfer with upper management.

Processing franchise agreements and other legal documents accurately and in a timely manner.

Issue Store Closure Notices-60 days prior to closing.

Issue Mutual Terminations and Release Agreements-90 days prior to terminating contract.

Issue Immediate Terminations-same day processing.

Responding to franchisee inquiries relating to sales transfers and other legal matters.

Vermont Auto Body – Los Angeles, CA Sep 2010 – Apr 2016

Office Manager

Write preliminary estimates/supplements for insurance claims (a desk review) and private clients utilizing the CCC One Information System via shopofchoice.com or via open shop.

Report auto claims to insurance companies/translate to our bilingual clients.

Communicate/follow up with insurance companies regarding inspections, supplements, rental reservations and payments.

Correspondence with attorneys regarding liability status, claim information and deductibles.

Review and negotiate vehicle estimate with insurance appraisers.

Purchasing Manager-Order OEM, Aftermarket, and Recycled auto parts.

Parts Inspection ensuring parts are correct and is insurance quality.

Compile related parts, invoices and photos for supplemental estimates.

Monitor all repairs are completed corresponding with the rental coverage.

Create/update monthly client data and gross/net profit reports.

Payroll distribution.

A/P, A/R processing.

Reconcile bank statements.

Quality Control Inspections on completed repairs.

Final audit on files/archive.

Beauty Supply Warehouse – Torrance, CA Feb 2010 – Aug 2010

Human Resources/Payroll Assistant

Inputting/creating daily sales reports into Quickbooks Enterprise 10.0.

Inputting invoices and credit memos into Quickbooks Enterprise 10.0.

Distribute time sheets, deviations, pay checks.

Transmit payroll into Pay choice.

Input Time & Attendance into Time Vantage.

Process new hires, personnel files, etc.

Process chargebacks with Innovative Merchant Services.

Contact this candidate