DENISE D. SOKARIS

ad4cav@r.postjobfree.com

518-***-****

Professional passionate about building customer relationships and defusing customer situations. Customer-obsessed support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions

SKILLS

●Patience

●Problem solving

●Communication

●Active listening

●Adaptability

●Product knowledge

●Time management

●Conflict resolution

●Decision-making

●Attention to detail

●Customer relationship management

●Positive attitude

●Organization

●Analysis

●Collaboration

●Creativity

●MS office

●Empathy

●Interpersonal skills

●Computer skills

●Customer experience

●Detail-oriented

●Technical knowledge

Tech proficiency

EXPERIENCE

Senior Account Representative

Maximus. Columbus, Ohio 01/2022 – 11/2023

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

●Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

●Refer unresolved customer grievances to designated departments for further investigation.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Review claims adjustments with dealers, examining parts claimed to be

Customer Service Support

Hatchett Hardware. Niskayuna, NY 12/2020 - 12/2022

●Calculated costs of goods or services.

●Collected deposits, payments, or fees.

●Coordinated operational activities.

●Discussed goods or services information with customers or patrons.

●Executed sales or other financial transactions.

●Inspected items for damage or defects.

●Maintained financial or account records.

●Prepared documentation for contracts, transactions, or regulatory compliance.

●Processed customer bills or payments.

●Promoted products, services, or programs.

●Provided notifications to customers or patrons.

●Recommended packing or shipping methods.

●Referred customers to appropriate personnel.

●Responded to customer problems or complaints.

●Reviewed customer insurance information.

●Verified accuracy of financial or transactional data.

●Proficient with Micro Soft office Products

●Fast learner and adaptable

EDUCATION

GED Saratoga Springs

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