Customer Experience Account Representative
Resume:
DENISE D. SOKARIS
*****************@*****.***
Professional passionate about building customer relationships and defusing customer situations. Customer-obsessed support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions
SKILLS
●Patience
●Problem solving
●Communication
●Active listening
●Adaptability
●Product knowledge
●Time management
●Conflict resolution
●Decision-making
●Attention to detail
●Customer relationship management
●Positive attitude
●Organization
●Analysis
●Collaboration
●Creativity
●MS office
●Empathy
●Interpersonal skills
●Computer skills
●Customer experience
●Detail-oriented
●Technical knowledge
Tech proficiency
EXPERIENCE
Senior Account Representative
Maximus. Columbus, Ohio 01/2022 – 11/2023
●Check to ensure that appropriate changes were made to resolve customers' problems.
●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
●Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
●Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
●Refer unresolved customer grievances to designated departments for further investigation.
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Review claims adjustments with dealers, examining parts claimed to be
Customer Service Support
Hatchett Hardware. Niskayuna, NY 12/2020 - 12/2022
●Calculated costs of goods or services.
●Collected deposits, payments, or fees.
●Coordinated operational activities.
●Discussed goods or services information with customers or patrons.
●Executed sales or other financial transactions.
●Inspected items for damage or defects.
●Maintained financial or account records.
●Prepared documentation for contracts, transactions, or regulatory compliance.
●Processed customer bills or payments.
●Promoted products, services, or programs.
●Provided notifications to customers or patrons.
●Recommended packing or shipping methods.
●Referred customers to appropriate personnel.
●Responded to customer problems or complaints.
●Reviewed customer insurance information.
●Verified accuracy of financial or transactional data.
●Proficient with Micro Soft office Products
●Fast learner and adaptable
EDUCATION
GED Saratoga Springs
Contact this candidate