Heinz U. Hofmann Hospitality Industry Leader

ad4c9i@r.postjobfree.com linkedin.com/in/heinz-u-hofmann-95b90211 760-***-**** La Quinta, CA 92248

Accomplished, innovative, and successful operations professional with extensive experience in managing hospitality operations and project objectives. Talent for identifying, analyzing, and remediating operational gaps. Expertise in operational cost control and personnel management. Skilled in the effective delivery of personnel leadership and team development. Collaborative communicator capable of driving project and operational success through strategic partnerships and promotion of cohesive practices.

Areas of Expertise include:

Operations Management

Leadership & Development

Relationship Management

Process Design & Management

Training & Facilitation

Program Management

Budgetary Management

Continuous Improvement

Cost Control

Business Development

Strategic Analysis & Planning

Inventory Management

Project Management

Vendor Management

Professional Experience

University Club of Palo Alto • Palo Alto, CA • 2/1/2022 to 08/31/2023

General Manager

Directed and managed the transition of the club after Covid and related business downtrends. Implemented all necessary improvements and additions to the infrastructure of the club. Added professional management style to the operations overall and as required upgraded all departments for a successful implementation of operational strategies for the future. Led operations to a constant financially improved result year over year with good strategic direction for the future.

Jackalope Ranch, Kaiser Restaurant Group • Indio, CA • 5/1/2019 to 3/15/2021 Closure due to Covid

Director of Operations/General Manager

Directed the operational performance and delivery across the multipurpose 660 seat, two concept restaurant venue, catering facilities, take out production and sales team. Provided strategic leadership and direction to three managers and two supervisors. Organized set up and managed several large off-site food and beverage operations such as PGA Golf Tournament, Arts Festival and Coachella Fest/Stagecoach Events.

South Coast Winery Resort & Spa, Carter Estate Wine Resort • Temecula, CA • 11/1/2018 to 4/30/2019

Director of Wine Club and Tasting Room Operations

Directed the operational performance and delivery across resort hotel, villas, and sister properties consisting of 120 rooms, two Wineries, and three tasting rooms. Ensuring the creation of a positive experience for a 6K member portfolio. Provided strategic leadership and direction to two managers and three supervisors in the sales effort of 45+ Varietals of Wines.

Key Accomplishments:

Championed the development of controls enhancing overall performance and team engagement.

Established sales Key Performance Indicators (KPIs) generating a 5% improvement in three months.

Vacation Resort Hotel at Terra Lago • Indio, CA • 12/1/2017 to 9/30/2018

In House Marketing Agent

Engaged incoming owners and guest focused on renewing and growing membership. Assessed potential and existing member needs to present appropriate solutions. This position was taken as a temporary assignment to help me sell.

Key Accomplishments:

Accomplished an exceptional success rate across non-ownership presentation program sales.

PGA WEST COUNTRY CLUB • La Quinta, CA • 3/1/2016 to 11/30/2017

Director of Food and Beverage

Oversaw food and beverage operations within a Private Club consisting of 1500 members and 54 holes of golf focused on driving member experiences aligned with the Waldorf Astoria (Hilton) pillars of management. Provided support in the design and launch of a new health club and poolside sports facility and restaurant.

Key Accomplishments:

Generated enhanced member satisfaction by changing menu selections.

Key contributor in the design and development of a new sports club and restaurant amenity.

Instrumental in the conduction of pre-opening activities associated with the sports club and on-site Starbucks.

ANDERSEN HOTELS, INC. dba HOTEL LAGUNA • Laguna Beach, CA • 7/1/2011 to 8/31/2015

Chief Operating Officer

Managed the day-to-day operations of a historical hotel with a large restaurant and banquet facility generating $8M in annual revenue. Developed and executed key strategies to drive enhanced services and performance,

Key Accomplishments:

Effectively turned the hotel around from near bankruptcy to profitability in 10 months through the execution of continuous improvement strategies and negotiation of arrangements to settle past due payroll taxes.

Successfully prepared the owner’s son to take over operations.

Generated working capital through the sale of an extensive wine cellar no longer suiting the needs of the restaurant.

Decreased staff turnover and cultivated a team environment.

Enhanced relationship with property owner through transparency, data sharing, and establishing timely rent payments.

THE LA QUINTA COUNTRY CLUB • La Quinta, CA • 3/1/2006 to 12/31/2010

General Manager/COO & Project Manager

Delivered subject matter expertise in the management of a $25.7M facilities construction project. Developed business processes and critical initiatives to drive continuous improvement. Managed change initiatives aligned with organizational objectives, Board standards, and budgetary requirements. Led small and large-scale renovation projects. Collaborated with cross-functional teams to re-engineer facilities, administer the entitlement process, manage contractors, and coordinate resources. Managed all Member related activities during the construction period.

Key Accomplishments:

Decreased costs by $2.8M utilizing a value engineering program and streamlining construction strategies.

Exceeded project forecasts by completing project ahead of schedule and $350K below budget.

Expertly navigated large-scale projects through multiple government levels for approval.

Secured financing supporting construction projects through strategic negotiations.

Consistently met and exceeded established goals Y-o-Y.

Maintained quality member experience by building a temporary facility during property transformation initiatives.

Additional Experience

Consultant - The La Quinta Country Club Executive Vice President - Carefree Hospitality Director, Country Club Operations - DMB Golf LLC COO/General Manager - Ironwood Country Club President, HUH Consulting Corp., La Quinta, CA/Consulting Services, Owned Seven Boutique Coffee/Espresso Bars General Manager, Palm Springs Spa Hotel and Mineral Springs Resident Manager/Director of Food and Beverage, Grand Champions Resort Vice President, Operations, Specialty Restaurants Corporation National Director of Food and Beverage, Fairmont Hotels Vice President/General Manager, Space Needle Corporation Director of Food and Beverage, Westin Hotels Managing Director, Oceanus Beach and Bay Resort

Education

Completion Certificate equivalent to Masters in USA

Ecole Hôtelière de Lausanne • Switzerland

Professional & Community Involvement

Apprenticed as a Cook in Zurich, Switzerland prior to Military Service in the Swiss Army • Honorary Member of American Culinary Federation and American Academy of Chefs • Antonin Carème Medal Award winner 2015 • CMAA member and past chapter president, Confrérie de la Chaîne des Rôtisseurs • Past Chancelier National (Natl. Vice President) • Grand Commandeur • Past Member of the Conseil Magistral (Natl. Board of Directors) and Administration, Paris, (International Board of Directors) • Les Amis d’Escoffier of Southern California, Commandeur • Les Disciples D’Escoffier and L’Ordre des Canardiers

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