Medical Assistant Customer Service

Brenda Joyce Boyd

***** ******** ****** ~ Cleveland, Ohio 44108

Cell: 216-***-****

Email: ****************@*****.***

Professional Skills and Qualifications:

Has strong customer service, clinical skills with an emphasis on phlebotomy and critical thinking skills. Knowledgeable of medical terminology. Maintains the safety and the comfort of patients at all times. Greet patients warmly and professionally at check in or when they present to outpatient lab desks or when entering a patient's room and completes test request entry and specimen receipt. Follows standard precautions using personal protective equipment as required. Technical proficient; vast understanding of standard procedures, techniques and common practices. Communicates effectively both verbally and in writing. Knowledgeable in HIPPA Laws. Computer hardware and software proficient. Able to multi-tasks.

work experience:

Remington College – Cleveland Campus

Medical Assistant Instructor 10/2007 to Present

Utilizes training and practical experience from clinical and/or administrative duties to teach students

how to perform the tasks of a medical assistant and what they need to succeed in the medical field.

Educate students in phlebotomy, pharmacology and anatomy and physiology.

Utilize classroom, hands on skills and lab instruction, student assessment mechanisms, and

classroom management techniques to provide an engaged classroom experience to students.

Ensure campus compliance with all federal, state, and regulatory bodies’ guidelines, along with

internal policies of the company.

Centers for Families and Children formerly known as Circle Health Services

Senior Clinical Medical Assistant - Trainer 03/2017 to 02/2023

Maintains a high level of accuracy in all activities.

Current registered phlebotomy technician and proficient with infant and pediatric phlebotomy,

Assists in the training of medical assistants, phlebotomists and the orientation of new employees.

Completes phlebotomy associated duties; draws blood, transports specimen and related tasks.

Demonstrates basic phlebotomy techniques with use of sterile techniques and standard equipment

(i.e. vacutainer tubes, needles, needle holder, butterfly, syringes, and tourniquets).

Obtains acceptable blood samples from patients by venipuncture or capillary draw while following

established departmental guidelines for sample quality.

Assists physician or other medical personnel in the examination process as required or necessary.

Places patients in exam rooms. Drapes and positions patients for appropriate exams or procedures.

Assists in restraining or controlling patients.

Performs routine tests on patients such as audiograms, vision, spirometer, EKG, rapid strep,

urinalysis, and urine pregnancy tests.

Assists with cardiovascular stress tests, fetal non-stress tests, and OB ultrasounds.

Obtains and records vital signs including body temperature, height, weight, and blood pressure.

Takes and documents complaints and patient histories including but not limited to allergies and

immunization histories. Obtains authorizations and referrals.

Performs various nursing duties such as but not limited to suture removal, casting and steristrip

applications, administration of injections, venipunctures and breathing treatments.

Proficient with computers systems, Epic software and accessing electronic medical records.

Performs patient registration, visit processing, and other clerical duties as necessary.

The Free Medical Clinic of Greater Cleveland became known as Circle Health Services

Laboratory Coordinator 04/1999 to 03/2017

Maintained inventory system for Laboratory stock area.

Coordinated orientation and training schedules to ensure that the laboratory is in compliance

with accrediting and regulatory agency standards and safety guidelines.

Maintained inventory control for the Outpatient Drawing Area.

Able to navigate a computer and accurately enter data.

Processed specimens and enters results for tests referred to reference laboratories

Performed specimen processing tasks as required, including but not limited to accessioning,

centrifugation, bar coding, and packaging for transport.

Northeast Pre-Release Center

Phlebotomist 04/2004 to 10/2007

Performs blood collection procedures and related tasks.

Has manual dexterity sufficient to manipulate blood drawing equipment and make measurements.

Verified order requests and identifying information prior to drawing blood or collecting the

specimen/kit to be tested by staff.

Labeled all specimens collected and delivers them to the appropriate processing area.

Followed venipuncture procedures and maintains appropriate log sheets.

Performed specimen processing and sends out tasks including accessioning, centrifugation and

packaging for transport when necessary for all specimen types.

Picked up and delivers blood, other sample types, and lab supplies to appropriate areas.

The Free Medical Clinic of Greater Cleveland

AIDS / HIV Program Assistant 04/1999 to 08/2004

Collaborated with other disciplines internally and externally to coordinate client/patient services,

medications and community needs.

Licensure:

International Academy of Phlebotomy and Sciences (Active) Columbus, Ohio

National Health Career Association- Medical Assistant

Education:

Indiana Wesleyan University Marion, Indiana

Bachelor of Science

Associate of Applied Science

Remington College Garfield Hts., Ohio

Medical Assistant Certification

References available upon request.

Contact this candidate