WORK EXPERIENCE

Consumer Success Representative

Realtor.com January 2021 – June 2022

• Made outbound calls to identify client's needs and respond by providing superior service and resolution.

• Determined the needs of clients through effective listening and questioning skills.

• Selected out of 200 employees based on performance to participate in a Script Focus Group to assist in improving Realtor.com’s proprietary script

• Earned 1st Place in Quality in the 2021 Winner’s Circle competition and 3rd place in the 2022 Winner’s Circle by being a consistent top performer. Solution Specialist

FreightPros March 2020 - August 2020

• Provided excellent customer service and built relationships with each unique customer.

• Conducted daily tracking reports to ensure pickups and deliveries were made on time.

• Managed issues that occurred while shipments were in-transit.

• Audited invoices and communicated rate discrepancies with customers.

• Worked with carriers to dispute charges when appropriate. Fraud Prevention Specialist

Apple (Volt) 2018 – 2019 (contract)

• Evaluated authenticity of online orders by analyzing commerce data to uncover fraudulent patterns.

• Conducted advanced research to uncover patterns and develop a narrative that makes sense of the data.

• Identified and analyzed fraud trends and developed effective methods of detecting them.

• Advised customers regarding next steps when their sensitive information was compromised.

Solution Specialist

PowerSchool May 2017 – November 2017 (contract)

• Learned and utilized proprietary tools and software to configure new solutions that optimized the client onboarding process.

• Developed new client relationships and strengthened existing ones by acting as PowerSchool’s first point of client contact. J o n a t h a n G e n t s c h

CONTACT

832-***-****

ad4c93@r.postjobfree.com

2215 Linea Del Pino

Houston, Tx. 77077

EDUCATION

Bachelor of Arts

Theatre and Dance

University of Texas at Austin

2010 - 2014

SKILLS

• Attention to Detail

• Communication

• Customer Service

• Data Analysis

• Problem Solving

• Public Speaking

• Reliability

• Salesforce

• Time Management

• Training