Customer Service Retail
Resume:
Shanna
Antoinette Cruz
CONTACT
***********@*****.***
Jesup, GA 31545
SKILLS
Customer service skills cash
register handling multitask
ability collecting and
processing payments by
credit card checks bagging
and packing groceries
Cleaning and sanitizing
Coupons and gift cards
Product restocking
Product knowledge
Cash register systems
Inventorying products
Retail merchandising
Cash Handling
Cleanliness
Maintaining store
appearance
Heavy lifting
Inventory management
Customer assistance
Basic math skills
Purchase assistance
Point of sale knowledge
Store merchandise stocking
EDUCATION
Edgecombe Community College
Certificate
PROFESSIONAL SUMMARY
I have over 20+ years in retail customer service some jobs I have only had for a few years due to military because we moved a lot we was going to different duty station to different countries and cities if it's a lapse in some of my jobs is because due to moving.
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and and training in .Motivated to learn, grow and excel in.
EXPERIENCE
Walmart, Self Checkout Cashier
Jesup, GA - Feb 2017 - May 2020
Customer service cleaning listening to people problems sometimes being a counselor ringing up customers given them some advice sometimes.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Worked closely with to solve problems and handle
customer concerns.
Huddle house, Cook
Jesup, Ga - Mar 2015 - Apr 2016
Horticulture
Tarboro, NC
Learning how to plant flowers
how to regrow plants from just
above how to re-grow flowers
from the stem
Jacksonville High School
High School Diploma
Basic
Jacksonville, NC
Cooking and serving customers
Planned promotional menu additions based on seasonal pricing and product availability.
Verified proper portion sizes and consistently attained high food quality standards.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Ordered and received products and supplies to stock kitchen areas.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Recommended menu items for new dish development,
holidays, special events and promotions.
Dollar general, Cashier
Jesup, GA - Jan 2015 - Apr 2016
Cashier cash handling ringing up customers stocking shelves Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable assistance. Bath and Bodyworks, Cashier Team Lead
Quantico, VA - Mar 2007 - Aug 2009
Cash handling customer service stocking the shelves doing diagrams putting out the latest fragrances
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained stock within optimal levels to meet expected customer and sales levels.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored and developed new cashiers with
positive and encouraging techniques to maximize
performance and team contributions.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Received and processed customer payments.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Increased customer loyalty and retention.
Displayed new stock and rotated existing products. Sunland optical, Eyewear Consultant
Quantico, VA - Feb 2006 - Apr 2008
Feeding people for their eyewear cash handling greeting customers customer service
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
Worked well with patients, staff and manufacturer
representatives to carry out successful office- and patient- related work each day.
Maintained excellent attendance record, consistently arriving to work on time.
Britthaven of Jacksonville, CNA
Jacksonville, NC - Jun 1999 - Jan 2003
Seating the elderly changing diapers change in bed pans giving them baths listening to their problems talking to them binding with them for when they don't have family members that comes and see them doing activities with them in the break room.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding
patients with shaving, bathing and teeth brushing. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Food lion, Bakery Sales Associate
Jacksonville, NC - Jan 1995 - Jun 1997
Making cakes decorating cakes talking to customers listen to customers concerns and ideas.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Maintained safe food handling standards at all times. Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
Changed register tapes, replaced employee supplies and washed windows and display cases.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Operated bakery equipment including commercial mixers, ovens, and bread slicers.
Stocked and faced bakery cases with daily offerings. Smithfield chicken and barbecue, Cashier
Jacksonville, NC - Jan 1994 - Aug 1996
Cashier cleaning restocking shelves taking orders
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable assistance. Assisted customers by answering questions and fulfilling requests.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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