Shanna

Antoinette Cruz

CONTACT

912-***-****

ad4c8x@r.postjobfree.com

*** ****** **

Jesup, GA 31545

SKILLS

Customer service skills cash

register handling multitask

ability collecting and

processing payments by

credit card checks bagging

and packing groceries

Cleaning and sanitizing

Coupons and gift cards

Product restocking

Product knowledge

Cash register systems

Inventorying products

Retail merchandising

Cash Handling

Cleanliness

Maintaining store

appearance

Heavy lifting

Inventory management

Customer assistance

Basic math skills

Purchase assistance

Point of sale knowledge

Store merchandise stocking

EDUCATION

Edgecombe Community College

Certificate

PROFESSIONAL SUMMARY

I have over 20+ years in retail customer service some jobs I have only had for a few years due to military because we moved a lot we was going to different duty station to different countries and cities if it's a lapse in some of my jobs is because due to moving.

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and and training in .Motivated to learn, grow and excel in.

EXPERIENCE

Walmart, Self Checkout Cashier

Jesup, GA - Feb 2017 - May 2020

Customer service cleaning listening to people problems sometimes being a counselor ringing up customers given them some advice sometimes.

Monitored self-checkout systems and provided assistance or intervention where required.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Worked closely with to solve problems and handle

customer concerns.

Huddle house, Cook

Jesup, Ga - Mar 2015 - Apr 2016

Horticulture

Tarboro, NC

Learning how to plant flowers

how to regrow plants from just

above how to re-grow flowers

from the stem

Jacksonville High School

High School Diploma

Basic

Jacksonville, NC

Cooking and serving customers

Planned promotional menu additions based on seasonal pricing and product availability.

Verified proper portion sizes and consistently attained high food quality standards.

Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.

Ordered and received products and supplies to stock kitchen areas.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Recommended menu items for new dish development,

holidays, special events and promotions.

Dollar general, Cashier

Jesup, GA - Jan 2015 - Apr 2016

Cashier cash handling ringing up customers stocking shelves Counted cash in register drawer at beginning and end of shift.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Checked prices for customers and processed items sold by scanning barcodes.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable assistance. Bath and Bodyworks, Cashier Team Lead

Quantico, VA - Mar 2007 - Aug 2009

Cash handling customer service stocking the shelves doing diagrams putting out the latest fragrances

Mentored new team members on POS system operation, customer service strategies and sales goals.

Maintained stock within optimal levels to meet expected customer and sales levels.

Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Trained, mentored and developed new cashiers with

positive and encouraging techniques to maximize

performance and team contributions.

Oversaw weekly and seasonal merchandising and signage changes to promote specific products.

Received and processed customer payments.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Increased customer loyalty and retention.

Displayed new stock and rotated existing products. Sunland optical, Eyewear Consultant

Quantico, VA - Feb 2006 - Apr 2008

Feeding people for their eyewear cash handling greeting customers customer service

Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.

Assessed patients for eye issues and checked visual acuity, color plates and papillary function.

Worked well with patients, staff and manufacturer

representatives to carry out successful office- and patient- related work each day.

Maintained excellent attendance record, consistently arriving to work on time.

Britthaven of Jacksonville, CNA

Jacksonville, NC - Jun 1999 - Jan 2003

Seating the elderly changing diapers change in bed pans giving them baths listening to their problems talking to them binding with them for when they don't have family members that comes and see them doing activities with them in the break room.

Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding

patients with shaving, bathing and teeth brushing. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Food lion, Bakery Sales Associate

Jacksonville, NC - Jan 1995 - Jun 1997

Making cakes decorating cakes talking to customers listen to customers concerns and ideas.

Baked consistent quality items by accurately mixing, dividing, shaping and proofing.

Maintained safe food handling standards at all times. Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.

Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.

Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.

Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.

Changed register tapes, replaced employee supplies and washed windows and display cases.

Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.

Operated bakery equipment including commercial mixers, ovens, and bread slicers.

Stocked and faced bakery cases with daily offerings. Smithfield chicken and barbecue, Cashier

Jacksonville, NC - Jan 1994 - Aug 1996

Cashier cleaning restocking shelves taking orders

Counted cash in register drawer at beginning and end of shift.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Checked prices for customers and processed items sold by scanning barcodes.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable assistance. Assisted customers by answering questions and fulfilling requests.

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Contact this candidate