Operations Manager Process Improvement
Resume:
CAREER OBJECTIVE
Seasoned executive with progressive experience in project
oversight and executive leadership. Consistently achieve optimal utilization of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships. Established track record of creating and implementing programs and long-term business strategies aimed at company growth. High-energy leader of cross-functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency.
EXPERIENCE
Center Director
August 2023 - Present Hopebridge Autism Therapy Center, Conyers, Ga
Senior Operations Manager
August 2020 - Present Key Autism Services, Stockbridge, GA
Created and maintained budgets, financial records, and reports for center administrators.
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Developed and implemented policies and procedures to ensure compliance with state regulations.
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Successfully managed and directed daily operations of a childcare center with over 100 staff members, ensuring quality care for children.
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Ensured safety of all staff members by conducting regular safety inspections and providing appropriate training on safety protocols.
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Recruited, trained, coached, and evaluated staff to ensure efficient operations within the center's budget constraints.
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Ensured compliance with all applicable laws, regulations, and policies across the organization.
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Analyzed data from financial reports to identify areas of improvement in business operations.
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Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
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CONTACT
ad4c8d@r.postjobfree.com
Stockbridge, GA 30281
SKILLS
• Process improvement strategies
• Financial and cash flow analyses
• Workforce training
Policies and procedures
implementation
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• Incidents management
• Solutions development
• Cost reduction and containment
• Operational Efficiency and Safety
• Budget Administration
• Employee Coaching
• KPI Tracking
• Cost Efficiency
• Operations Management
• Event Planning and Coordination
• Inspirational Leadership
• Customer Care
• Database Maintenance
• Organizational Structuring
• Operations Oversight
• Strategize Business Plans
Process Development and
Streamlining
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KIYATA A. PERRY
OPERATIONS MANAGER
Pediatric Scheduling Supervisor
November 2018 - August 2020 WellStar Heath System, Smyrna, GA
Clinical Nursing Assistant Supervisor
March 2015 - July 2018 Pine Knoll Nursing & Rehabilitation Center, Carrollton, GA
Certified Nursing Assistant Supervisor
July 2016 - June 2018 Providence Hospital, US, AL
Conducted performance reviews providing coaching and feedback to benefit both company and employee
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Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
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Implemented policies and standard operating procedures and managed quality, customer service and logistics
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Delivered positive customer experiences by implementing effective quality assurance practices
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Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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Managed schedules of team of 20 personnel to keep shifts properly staffed
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• Monitored workflow and schedules to ensure timely delivery
• Set and confirmed medical customer appointments
Developed effective scheduling processes to achieve production objectives
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Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team
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• Developed and maintained master staffing schedule.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
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Facilitated activities of daily living, personal hygiene management, feeding and ambulation
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Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
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Exhibited compassionate care and communication regarding issues surrounding death and dying
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Managed and maintained patient rooms, shared-living areas and nursing stations.
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• Oversaw daily activities and interactions with patients Completed evaluations of new employees to determine strengths and customize training
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Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities
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Managed and monitored onboarding process for nursing staff, encompassing new employee orientation and scheduling
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Communicated with patients with compassion while keeping medical information private in HIPPA Compliance.
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EDUCATION
Bachelor of Science (B.S.) in Nursing
Mercer University / Cobb Medical Institute
Biology Pre Med
May 2015
Alabama State University, Montgomery, AL, US
High School Diploma
January 2012
Lithia Springs Comprehensive High School, GA
REFERENCES
References available upon request
Contact this candidate