CURRICULUM VITAE

Mohammed Abdul Ghazi

Ph: 919*********

Email: ad4c83@r.postjobfree.com

Objective : Seeking Sr. managerial position in challenging and professional environment.

Professional Experience

HSBC

Accounts payable – Manager Operations from February 2018

Oversee daily operations of Accounts Payable process for UK region and execution of performance reporting.

Workflow analysis and process improvements.

Ensure team’s performance as per service level agreed with onshore partners. Escalate any breaches proactively with incident summary and detailed planned of action to avoid reoccurrence.

Responsible for all performance management activities like supervision, goal setting, ongoing performance communication, employee engagement and development.

Mentor and coach Asst Managers and Subject matter experts to ensure efficiency is high thereby reducing rework.

Developed strategic and tactical ways to improve efficiency of under performers with close monitoring, coaching and evaluation.

Conduct monthly 1x1 discussions with team discussing individual performance and aligning the same to team’s objectives.

Developed the detailed process design and built / review the necessary documentation

Shared strategic sight and best practice on Accounts Payable activities with various internal stakeholders.

Provided functional expertise to the Transformation project team for Project Velocity implementation.

Ensuring smooth functioning of Accounts Payable (BAU) activities as part of Fusion implementation – Project Velocity

Identify issues / challenges and raise it with relevant team / stakeholders for appropriate fix.

Accounts payable - Assistant Manager from August 2012

Oversee invoice audit applying Pareto concept

Effectively monitored invoice processing queues by analyzing trends to identify increase of volumes and design action plan

Ensured critical queues are handled within agreed 24 / 48 hours PLA.

Handle a team of SMEs working on CHAPS (wire transfer).

Lead the Customer Service team handling calls and emails. Coached the staff on various customer service techniques.

Ensure all operational duties are carried out in accordance with documented policies, and the SLAs set by the client are met.

Floor walk in order to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to customers via calls and emails.

Identified under performers, prepared action plan and worked closely to overcome challenges.

Motivate, train and supervise the associates to recover incorrect payments made.

Prepare and share the MI with GSC and onshore line management (Business Partners).

Monitor email, audit and critical queue tracker on a daily basis.

Provide accurate and timely resolution on escalated emails

HSBC

Market Data / Accounts payable - Associate - June 2007 to August 2012

Invoice processing on MDM/CODA

Perform Bloomberg / Reuters upload on MDM

Coordinate with AP for payment

BANK OF AMERICA

ATM Debit Prep - Associate - November 2005 to March 2007

Responsible for processing and resolving customer claims and inquiries related to non-fraud and fraud-related transactions

Process temporary credit to customer

Prepare the claim for further investigation and file as fraud and non-fraud post analysis

Process chargeback

Perform quality check

Education:

Name of Institution (1): Shadan Degree College for Boys

Course of Study: Bachelor of Commerce

Date of attendance from: 03 MAY 2000

Date of attendance to: 03 JUNE 2003

Name of Institution (2): Little Scholars Junior College

Course of Study: Maths, Economic and Commerce

Date of attendance from: 01 June 1999

Date of attendance to: 02 June 2000

Name of Institution (3): St Marks Public School

Course of Study: Secondary Education

Date of attendance from: 01 April 1996

Date of attendance to: 31 March 1997

Language:

Language Name (1): English

Language Name (2): Hindi

PERSONAL PROFILE:

Father’s Name: Md Abdul Bari

Marital Status: Married

Languages Known: Hindi, English and Telugu

Interests: Snookers

(Mohammed Abdul Ghazi)

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