Customer Service, Retail Sales, Cashier&Fashion sales.
Resume:
ERIC OSINDI
Senior Sales associate/Team Leader
Manama,Bahrain.
Location
Bahrain
**************@*****.***
Nationality : Kenyan
SUMMARY
EXPERIENCE
SKILLS
LANGUAGES
FIND ME ONLINE
TRAINING / COURSES
Responsible for communicating with new and existing customers to meet their needs of specific products and services Act as a personal shopper/information center for customers as they enter the store and be 100% focused Express brand and product passion.
Utilized effective sales techniques to consistently achieve a 90% conversion rate from customer inquiries to sales.
Oversee store's day to day operations related to visual merchandising VM Standard operating procedures SOP Resolved the customers’ complaints and offered retention offers,increasing net promoter score NPS 5%.
Operating POS and administrative computer systems such as performing and supervising store opening and closing procedures, maintain store float and customer purchase, exchange and refund transactions
Advises customers by providing information on products and assist customer to make selections by building customer confidence; offering suggestions and opinions based on product knowledge. Ensuring implementation organizational procedures/policies such as, standards operations procedures SOPs) manage and maintain store appearance, scheduling, and visual merchandising management. Demonstrated strong leadership, communication and supervisory skills by providing coaching and feedback to maximize individual and store performance
Played a key role in the successful execution of store promotions, resulting in a 30% increase in foot traffic and a 20% increase in sales during promotional periods.
Contributed to the development of a new sales segment program,resulting in a 20% increase in sales team productivity within the first three months.
Operating POS and administrative computer systems such as performing and supervising store opening and closing procedures, maintain store float and customer purchase, exchange and refund transactions.
Implemented a visual merchandising strategy that improved product visibility and increased sales by 15%.
Supported in-store customer experience CX initiatives. Experienced,results-driven and hghly-motivated employee with 5 years of professional experience in retail environments, working in retail sales,fashion and accessories sectors.Consistently aiming at exceeding the set sales goals.Possesing strong customer service skills,Visual merchandising,inventory management,product knowledge,loss prevention and brand delivery with commitment to providing an exceptional shopping experience.
Proficient
Intermediate
https://www.linkedin.com/in/eric-
o- 4ba8a2104
Team Leader
Senior sales associate/Cashier
Apparel Group Aldo,Lc Waikiki)
Apparel Group Aldo,Tommy hilfiger&Beverly Hills Polo Arabic
English
Customer Relationship Management
Visual Merchandising Strategy
Basic Accounting
People Management
Inventory Management
Customer Relationship Management
Stock and inventory management
Persistence and Resilience
Team Leadership and Schedule
Preparation
Initiative, Teamwork and Collaboration
Expertise in POS system,Payments
processing and Cash handling.
Retail sales and floor management
Visual Merchandising ad Product
Knowledge
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EDUCATION
EXPERIENCE STRENGTH
Sales Associate/Cashier
Diploma in Construction Management
The Kisumu Polytechnic
Alshaya Group(Victoria secret Full Assortment)
2010-2013
07/2015 12/2016 Bahrain
Split this text into meaningful sentences Developed and maintained strong relationships with regular customer, resulting in a 25% increase in customer retention and a 15% increase in upselling opportunities
Demonstrated mastery of sales techniques by actively listening to customers' concerns and offering them products that address their needs resulting in a 15% increase in monthly sale
Resolved the customers' complaints thus increasing NPS by 5%. Utilized effective sales techniques to consistently achieve a 90% conversion rate from customer inquiries to sales.
Recommended products to customers that complemented their purchase,effectively upselling and cross selling leadint to an increasing in unit per transaction UPT .
Directs customers by escorting them to racks and counters; suggesting items.
Processes payments by totaling purchases; processing cash or other credit cards.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Experience
Experienced CRM software and point-of-sale POS systems such as processing sales transactions payments, returns and exchanges quickly and effectively
Quickly developed extensive product knowledge through the application of self-study techniques.
Supported in-store customer experience CX initiatives. Collected data on customer behaviour,top sellers,slow moversand provide input to what’s working well/what’s not working well within the store which was the key input for business reviews. Ensure adherence to VM guidelines and Standard operating procedures SOPs).
Ensure click and collect are conducted within SLAs Service-level agreement).
Played a key role in the successful execution of store promotions, resulting in a 30% increase in foot traffic and a 20% increase in sales during promotions.
Developed product
knowledge,maintained trend
awareness and provided exceptional
customer care to create positive
shopping experience and improve
profitability.
Provided excellent customer service*
Processed sales on POS system*
Assisted customers in a friendly and
timely manner* Participated in visual
merchandising.
Received new product and
incorporated it into current inventory
via POS inventory management
system.
Monitored store merchandise and
restocked inventory.
Improved interactions with
customers to provide excellent
customer service and assist in
answering questions about store
merchandise and policies.
Ensured accuracy and consistency
while performing detail-oriented
tasks such as inventory management
and cash reconciliation, exceeding
corporate loss prevention goals.
Product Knowledge, POS and
Product Merchandising and Loss
Prevention
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