Lena Priestly

**** **** ******

San Francisco, CA 94115

Email: ad4c6u@r.postjobfree.com– Telephone: 415-***-****

Objective: A case management or front desk position.

Qualifications:

Excellent customer service skills

Excellent written and verbal communication skills

Front desk experience

Case Management experience

Caregiver experience

Retail/Cashiering experience

Detail oriented

Ability to work effectively with diverse populations

Ability to work independently or as part of a team

Excellent work ethic

Employment History:

2020 -2022 Healthright360- Case Manager San Francisco, Ca

Greet customers and assure that they sign in register

Answer telephones, take messages and direct callers

Determine client needs and direct to appropriate staff for services

Provide support and companionship

Monitor patient condition

2018-2019 THC housing – front desk San Francisco, CA

Greet customers and assure that they sign in

Answer telephones, take messages and direct callers

Determine client needs and direct to appropriate staff for services

2018 to Present IHSS-Caregiver San Francisco, CA

Provide support and companionship

Monitor patient condition

Support patients by providing housekeeping, laundry, shopping for food and other requirements; preparing and serving meals and snacks; running errands

Assist patient by providing personal services such as: bathing, dressing and grooming

Assist patients to care for themselves by teaching proper use of canes, walkers, special utensils to eat and equipment for personal hygiene

2007 to 2018 SPOA Security-Intake/Case Manager San Francisco, CA

Provide intake and case management to ex-offenders

Assist clients to complete applications and secure required documents

Co-facilitate security training workshops

Submit guard card applications to Bureau of Investigative Service

Write appeal letters and support clients through the appeal process including attending hearings

2013 to 2015 Walmart-Team Member San Francisco, CA

Assist customers with making selections

Ring up sales, providing accurate change and purchase receipt for each transaction

Stock and restock inventory

2004 to 2015 Renaissance Parents of Success-Front Desk San Francisco, CA

Greet customers and assure that they sign in register

Answer telephones, take messages and direct callers

Determine client needs and direct to appropriate staff for services

Set up and maintain client file

Contact this candidate