Customer Service Representative
Resume:
Kempner High School
Sugar Land, TX
Bachelor of Science - Nursing
The University of Texas At
Arlington
Arlington, TX
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Customer Service Representative
Apex Clinical Staffing
Caregiver
ADEOLA ALADE ”
CONTACT
*************@*****.***
Houston, TX 77001
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Customer Service
• Creative Problem Solving
• Efficient and Detail-Oriented
• Customer Data Confidentiality
EXPERIENCE
Improved customer service wait times to mitigate
complaints.
•
Mentored new employees on procedures and
policies to maximize team performance.
•
Used proven techniques to de-escalate angry
customers during telephone interactions.
•
Fielded customer complaints and queries,
fast-tracking for problem resolution.
•
Upheld quality control policies and procedures to
increase customer satisfaction.
•
01/2021 - 04/2022
11/2019 - 12/2020
02/2019 - 11/2019
Bedford Estate Services Team
Call Center Representative
Patient IQ
Whataburger
Cashier
Maintained clean and well-organized environment
for client happiness and safety.
•
Laundered clothing and bedding to prevent
infection.
•
Improved patient outlook and daily living through
compassionate care.
•
Created safe and positive living situations for
clients by communicating with family and other
staff about concerns or challenges.
•
Aided with mobility and independence for disabled
individuals and continually monitored safety.
•
Answered incoming calls and provided highest level of professionalism and knowledgeable service to
every customer.
•
Answered, screened and processed high volume of
calls daily with call management system and
web-based communications.
•
Met or exceeded call speed, accuracy and volume
benchmarks on consistent basis.
•
Resolved customer inquiries, questions and
concerns to consistently offer quality service and meet performance benchmarks.
•
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•
Promoted high customer satisfaction by resolving
problems with knowledgeable and friendly service.
•
Collaborated with cross-functional team to define
features and build powerful and easy-to-use
products and customer-facing workflow tools.
•
Worked successfully with diverse group of
coworkers to accomplish goals and address issues
related to our products and services.
•
• Prioritized and organized tasks to efficiently
accomplish service goals.
Planned and completed group projects, working
smoothly with others.
•
Contact this candidate