Inside Sales Manager

MARNIE CASTLEMAN

Greenville, SC LinkedIn 704-***-**** *********@*****.***

WORK EXPERIENCE

Master Gage & Tool Co. Charlotte, NC

Inside Sales Coordinator August 2011 - April 2015

●Established and nurtured long-term client relationships, resulting in consistent repeat business.

●Implemented a CRM system to track customer interactions and improve sales efficiency, leading to a 30% reduction in response time and increased customer satisfaction.

●Regularly analyzed sales data and customer feedback to identify opportunities for improvement.

●Promoted to Inside Sales Manager for consistently exceeding sales targets and demonstrating exceptional performance in high-volume sales.

Charlotte, NC

Senior Inside Sales Manager April 2015 – Current

●Led a team of sales specialists to exceed their monthly sales targets for 2 consecutive quarters, causing a 25% increase in sales revenue.

●Developed and maintained vendor relationships, negotiating contracts, and achieving cost savings of over $50,000 annually.

●Created and executed a comprehensive sales training program, improving sales performance among new hires.

●Collaborated with cross-functional teams to identify market trends and customer needs.

●Monitored employee productivity and motivated the team to achieve daily goals through performance metrics and coaching.

Greenville, SC

Office Operations Manager July 2018 – Current

●Promoted to Office Operations Manager to successfully establish and manage the new Greenville office, ensuring smooth operations and optimizing productivity.

●Procured office materials through cost-effective purchasing while maintaining adequate inventory levels.

●Managed multi-line phone system and addressed inquiries from customers and vendors with positivity, ensuring excellent service.

●Oversaw office budget and expenses, complying with the company’s financial guidelines and maximizing resources.

Greenville, SC

Human Resource Manager April 2021 – January 2022

●Promoted to the Human Resources department based on a friendly demeanor, exceptional communication skills, and a proven ability to establish positive rapport with colleagues.

●Established and maintained HR policies and procedures in compliance with federal and state regulations.

●Spearheaded the recruitment process, successfully sourcing, interviewing, and onboarding top talent for various positions throughout the company.

EDUCATION

Central Piedmont Community College Charlotte, NC

Certificates in Sales and Distribution

SKILLS & INTERESTS

Skills: Microsoft Office Team Management Inventory Management Written and Spoken Communication Customer Service Training and Mentoring Recruitment and Talent Acquisition

Interests: Business Management, Leadership, Negotiation, Sales, Customer Retention

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