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Real Estate Customer Service

Location:
Elk Grove, CA
Posted:
March 15, 2024

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Resume:

T ERESA M . L A I NE

+1-916-***-**** ad4c5w@r.postjobfree.com Sacramento, CA Website TeresaLaine.com OBJECTIVE

Dynamic and results-oriented sales and marketing professional with over 17 years of diverse experience in real estate, retail, and paralegal roles. Proven track record of exceeding sales targets, nurturing enduring client connections, and providing exceptional customer service. Eager to leverage expertise in sales and marketing to drive business growth and achieve success in a challenging sales or marketing role. WORK EXPERIENCE

Event Coordinator and Operations Specialist The Bank, Sacramento, CA 10/2018 –01/2024

• Successfully directed comprehensive operations and special events, from initial concept to efficient execution, showcasing exceptional organizational prowess and great attention to detail.

• Achieving strong partnerships with event planners, actively listening to their needs and preferences to deliver personalized solutions and ensure utmost satisfaction.

• Promoted all aspects of venue selection, logistics coordination, and vendor relationships, maximizing efficiency and elevating event experiences to new heights.

• Proactively addressed challenges and inquiries with prompt and effective solutions, recognized for professionalism, responsiveness, and dedication to excellence to promote returning revenue and events. Sales Associate Macys Inc. – DOCO, Sacramento, CA 05/2018 –09/2023

• Provided exceptional customer service by assisting shoppers with their needs and desires, ensuring a positive shopping experience, and fostering customer loyalty. Successfully promoted designer brands to increase stores productivity sales.

• Successfully completed seamless operation of the Women’s Shoes department by fulfilling various responsibilities including on-call shifts, merchandising, and supporting the manager. Demonstrated versatility and dedication by actively participating in sales activities, organizing the stockroom, replenishing merchandise, managing inventory intake, and facilitating returns, resulting in improved departmental efficiency and customer satisfaction and higher sales.

• Actively contributed a pivotal role in maintaining a well-organized and visually appealing sales floor, contributing to increased sales revenue, and enhancing the overall shopping environment for customers. REAL ESTATE EXPERIENCE

Real Estate Agent Coldwell Banker Realty, Sacramento, CA 03/2011 –Present

• Facilitated seamless residential property transactions from listing to closing, ensuring client satisfaction and consistent annual sales volume.

• Conducted detailed market analysis to inform pricing strategies and optimize sales outcomes, resulting in competitive listings and successful transactions.

• Established and nurtured a robust network of clients, real estate professionals, and industry contacts through effective communication and networking efforts, expanding referral business and market visibility.

• Provided personalized guidance and support to clients throughout the buying and selling process, earning a reputation as a trusted advisor, and generating repeat business through positive referrals. Real Estate Agent Lyon Real Estate, Sacramento, CA 03/2006 – 03/2011

• Successfully negotiated property transactions from listing to closing, ensuring seamless processes and client satisfaction, laying the foundation for a successful real estate career.

• Developed and implemented pricing strategies and marketing plans in collaboration with clients, resulting in competitive listings and successful sales outcomes, showcasing early proficiency in market analysis and negotiation.

• Cultivated a foundational network of clients and industry contacts through proactive communication and networking efforts, setting the stage for expanded referral business and increased market visibility in subsequent roles.

PARALEGAL EXPERIENCE

Paralegal/ Legal Secretary LeVangie Law Group, Sacramento, CA 02/2003 - 02/2004

• Developed proficiency in conducting legal research, drafting complex legal documents, and assisting attorneys in case preparation, demonstrating an expanded skill set and increased autonomy in legal tasks.

• Assumed a more prominent role in client communications, managing inquiries, scheduling appointments, and overseeing document management, showcasing enhanced organizational and interpersonal skills, as well as increased responsibility in client interactions and office administration. Paralegal/ Legal Secretary McDonough, Holland and Allen, Sacramento, CA 03/2004 – 09/2009

• Developed proficiency in conducting legal research, drafting complex legal documents, and assisting attorneys in case preparation, demonstrating an expanded skill set and increased autonomy in legal tasks.

• Assumed a more prominent role in client communications, managing inquiries, scheduling appointments, and overseeing document management, showcasing enhanced organizational and interpersonal skills, as well as increased responsibility in client interactions and office administration. EDUCATION

Bachelor of Art, Phycology University of California, Davis 06/2001

• A multifaceted program that examines humans, animals, and computer models, from neurons to relationships to cultures, and explores the scientific bases of behavior, thought, and emotions SKILLS & CERTIFICATIONS

• Organizational & Communication skills: Detail-Oriented, Time Management, Project Management, Written Communication, Presentation Skills, Interpersonal Skills, Top Sale and Customer Satisfaction Skills

• Negotiation & Legal Expertise: Contract Negotiation, Legal Research, Compliance Management, Conflict Management

• Technical Proficiencies: Microsoft Excel, Microsoft Word, Microsoft Publisher, Zoom, Canva

• Certifications/Licenses: Real Estate License, Associate Arts Degree and Paralegal Certification – June 2000 REFERENCES AVAILABLE UPON REQUEST



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