Qiana Nimmer

Dallas, TX ***** 469-***-**** ad4c4n@r.postjobfree.com

Summary

Experienced Virtual assistant and customer service professional with a proven track record in delivering exceptional support and building strong client relationships. Skilled in problem-solving, communication, and conflict resolution. Education

sylvann hills high school Sherwood, AR

Diploma Graduated Jul 2016

Ogle Dallas, AR

certificate in Esthetics Feb 2020

Skills

• Strong customer service and communication • Detail-oriented with accurate data entry and skills record-keeping

• Ability to manage high call volumes and • Multitasking and time management in a fast handle inquiries efficiently paced environment.

• Empathetic and patient-focused approach to addressing concerns • Proficient in Microsoft Office Suite (Word,

• Excel, PowerPoint, Outlook).

Job Experience

Virtual Assistant/Dispatcher, Mighty Wings Transports Oct 2020 - Present plano, TX

• Created and maintained driver DQ files, ensuring 100% accuracy and completeness.

• Knowledge of claim terms.

• Assisted with compliance, safety, and administrative-related duties within a trucking company, achieving a 100% compliance rate.

• Generated monthly expiration reports and achieved a 90% document renewal rate.

• Conducted pre-employment compliance screenings and random screenings with 100% accuracy and adherence to regulations.

• Managed routine maintenance of files, including equipment review, scheduled maintenance, and inspections, achieving a 95% compliance rate.

• Resolved customer complaints, resulting in a 90% customer satisfaction rate.

• Assistant. Provided coaching and guidance to clients on various technical tasks, improving their efficiency by 30%.

• Troubleshoot technical issues for computer systems, enhancing virtual support reliability.

• Managed and updated driver insurance policy documents ensuring accuracy and confidentiality. Maintained a confident approach while managing multiple projects and meeting tight deadlines. Teacher Aide, Estem Public Charter School May 2016 - Sep 2018 Little Rock, AR

• Assisting in the daily functioning of the school as necessary, Escorting, assisting, and/or supervising students during play periods, movement throughout the building, toileting routines, lunch, snack, specialized and inclusive classes, and community.

• Activities and other times as designated Working to become knowledgeable about best practices in working with students with learning disabilities and challenging behavior participating actively in developing and following through with individualized learning plans.

• Remained solutions-oriented in the face of complex problems to assist management Assisted teachers with supervision and care of a group of 25 children.

• Supported classroom maintenance and upkeep, organizing books and materials Assisted in maintaining an engaging and respectful educational environment by promoting discipline and cooperation. community service worker volunteer, Salvation Army Dec 2015 - Feb 2016 Little Rock, AR

• Identify particular healthcare needs of over 50 people in the community or target area identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women advise clients or community groups on issues related to sanitation or hygiene, such as flossing or hand washing Documenting/Recording Information Collaborated with local organizations to provide food baskets to families in need Developed and implemented strategies to enhance quality of social services

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