Call Center Inbound Calls
Resume:
Regina L Truxel
**** *. ********** ****. #****
Las Vegas, NV 89146
ad4c47@r.postjobfree.com
Kelly Services
o3110 Durango Dr. Las Vegas, NV 89117
o08/02/21-Currant
oEmpire BCBS
Job Title: Customer Service Agent
Job Description: I take inbound and make outbound calls from Members that have their health insurance through their employer. I help with things like checking to see if plans are still active to finding provider’s and different facilities, and help with Claims.
C3 Customer Contact:
490 E Capovilla Ave, Las Vegas, NV 89119
07/29/18-01/25/19
I started with Client UnitedHealthCare: I took inbound calls from members who needed help with their medicare insurance. My duties where to answer any question about their policy,
●Workway, Inc.
o320 East Warm Springs Rd. Suite 7B Las Vegas, NV 89119
o1 702-***-****
Last Assignment: www.LasVegas.com
07/27/2018-03/09/2018
●Job Title: Inbound /outbound Vegas Insider
oResponsibilities: I took inbound calls from customers wanting to book a trip to Las Vegas. I assisted them with obtaining packages which could include the following: air fare, hotel stays, and excursions and/or evening shows. I also assisted customer who needed to cancel or rebook their purchases.I also madera out bound calla to our guest and box offices and tour companys when the guest required it
●Sutherland Global Services
o8725 West Sahara Ave. Las Vegas, NV 89117
o1-800-***-****
o05/31/2016-01/02/2017
Job Title: Customer Call Center, Inbound/outbound Technical Support for AT&T Digital Life
●Responsibilities: I took inbound calls from new and current AT&T Digital Life customers who were experiencing technical support issues with their alarm system. I also assisted with minor billing issues. When it came to the new customers, I assisted them with obtaining an alarm system, along with self-installing some of the devices.I also madera out bound calla to our tech’s and to customers to help with new equipment and to confirm Apointments
●Quest Software
o2340 Corporate Circle Dr. Henderson, NV 89174
o03/27/2014 – 03/26/2016
Job Title: Inbound/outbound Call Center Customer Service Agent
●Responsibilities: I took inbound calls from policy holders who needed roadside service: tire changes, battery services, fluid deliveries, towing and winching. I also took calls from policy holders who had been in an accident, filed the claims and set up services for these callers when needed. I also called insurance companies when needed. I also made outbound calls to the service providers to set up the services needed for the policy holders. I also madera out bound calla all across the nation to set up Services and calles the main Insurance companys to verify coverage and or to help with accident claims
●Eastridge Light Industrial
o320 South Boulder Highway, Suite 101 Henderson, NV 89015
o11/01/2013 – 03/01/2014
Job Title: Temporary Employee
Job Description: Call Center and Light Factory Worker
●Responsibilities: I have been sent to different companies to fill in when needed, answer phone calls for a small call center when product had the HSN show and I have worked with another location helping to package products or getting the shipping materials ready for shipments.
●UPS Teleservice
o7230 Amigo Ave. Las Vegas, NV 89119
o01/10/2006 – 04/14/2011
Job Title/Job Description: SPL/Dept.
●Responsibilities: I took inbound calls to move parts all across the world. I also would find lost shipments, book parts on flights and worked with all major airlines. I handled multiple lined phones, all office equipment and worked with most call computer programs and also UPS’s software. My main responsibility was making sure each and every customer was taken care of weather they were external or internal.
●Kelly Services
o3110 Durango Dr. Las Vegas, NV 89117
o10/10/2005 – 01/10/2006
Job Title: Customer Service Agent
Job Description: Shipping Department
●Responsibilities: I took inbound calls from customers needing to track packages or to schedule pickups. I handled multiple lined phones, all office equipment and worked with most call computer programs and also UPS’s software. My main responsibility was making sure each and every customer was taken care of weather they were external or internal.
●El Jen Nursing Home
●5538 W Duncan Dr, Las Vegas, NV 89130
●1992
●I was a certified Nurses Aid. I assisted with the patients there from daily care to intense 24/7 care.
Education
●Bryan Insitute- Tulsa, OK
●Graduated 1986 with a Medical Assistance Degree
●Lander Valley High School
●Graduated 1980
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