AUDRA SILVERMAN

Jacksonville, OR ***** 541-***-**** ad4c2o@r.postjobfree.com

SUMMARY

Manager/server with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.Manager Organized manager with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence. SKILLS

Equipment Maintenance and

Repairs

Scheduling Staff

Anticipating Problems

Building Maintenance

EXPERIENCE

10/2024 - Current Server/Manager of Operations

mcgraths fish house - Medford, OR

Worked closely with manager, chef and cooks to determine menu plans for special events or occasions.

Established standards for personnel performance and customer service. Investigated and resolved complaints regarding food quality, service or accommodations.

Motivated staff through acknowledgment of hard work and achievements.

Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Provided information about menu selections and made recommendations.

Served orders by picking up and delivering customers' choices from bar and kitchen.

VerifIed and confirmed staff schedules to properly cover shifts. Maintained table setting by removing courses, replenishing utensils and refilling drinks.

Collected cash sales from employees to properly tip each server after shift.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

Mentored front of house personnel on company policies customer service techniques and professional communication.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Supervised staff preparing and serving [Number] meals per day. Worked closely with Manager, chef and cooks to determine menu plans for special events or occasions.

EDUCATION AND TRAINING

High School Diploma

South Oregon State College - Ashland, Oregon

Only 3 years in college

Major in math

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