Kristina Anderson

ad4c1f@r.postjobfree.com 757-***-****

Objective

I have worked in restaurants since I was 18. I like to talk and I am very gregarious. I know how to work first and have fun later. The customer is always first. I have worked in management positions since 1998. I became a General Manager in 2005 after working for the company for only two years.

Core Strengths

Accomplishments

Active listening skills

Energetic work attitude

Customer service expert

Visual merchandising proficiency

Strong organizational skills

Courteous demeanor

Inventory control familiarity

Adaptive team player

Opening/closing procedures

Customer Interface

Greeting customers upon entrance and handling all cash and credit transactions. Assisting customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Service

I was a server at Olive Garden and received a silver star for customer service.

Experience

ASSISTANT FOOD SAFETY DIRECTOR CHICK-FIL-A NOVEMBER 2021 – PRESENT

I am responsible for food safety and kitchen cleanliness. In this capacity, I work on the line in the kitchen to keep food moving quickly and ensure that the team safely provides excellent guest service.

GENERAL MANAGER RALLY’S JUNE 2018 – NOVEMBER 2021

I am responsible for hiring, training, and termination of employees and providing excellent customer service to every customer. I am also responsible for managing and monitoring daily, weekly, and monthly inventory as well as coordination of truck orders. My responsibilities also include properly handling cash deposits and adhering to cash handling procedures.

ASSISTANT MANAGER HARDEE’S MAY 2016 – OCTOBER 2017

I was responsible for hiring and training new employees, cross-training current employees, and providing excellent customer service to every customer. I was also responsible for managing and monitoring inventory. My responsibilities also included properly handling cash deposits and adhering to cash handling procedures. I ensured quick service times at the front counter and through the drive thru in order to maintain excellent customer satisfaction.

GENERAL MANAGER BURGER KING NOVEMBER 2015 – MAY 2016

I joined the Burger King team in November 2015 because after 12 years in the same company, I sought a new challenge. While in this position I gained new skills including payroll management and successfully implementing a new truck ordering policy. I returned to Hardees in May 2016 when I was asked to come back.

GENERAL MANAGER HARDEE’S JANUARY 2003 – OCTOBER 2015

I was hired into a management position in 2003 and after two years with the company was promoted to General Manager. I was responsible for hiring and training new employees as well as keeping current employees cross-trained. My responsibilities also included properly handling cash deposits and inventory as well as being prepared to explain any possible discrepancies. My Ecosure inspections regularly received Green and Gold ratings. In October 2011, I had the highest sales out of the 43 restaurants in my district. My customer service skills ensured that I had consistently low numbers of guest complaints to home office. My strengths as a manager and trainer resulted in 4 members of my team being promoted from crew member to management, one of whom is now a very strong salaried manager.

Education

BACHELOR OF SCIENCE 2005 STRAYER UNIVERSITY HIGH SCHOOL DIPLOMA 1995 HARDAWAY HIGH SCHOOL

College Prepatory Diploma, Business Administration Major ACCOUNTING MAJOR WESLEYAN COLLEGE