HEBA GHUNEIM

Lexington, Kentucky · 859-***-**** (Open to relocation)

ad4c17@r.postjobfree.com

LinkedIn Profile https://www.linkedin.com/in/heba-ghuneim-50a4824/

Business Operations, Project Management, Transformation & Optimization

Inspiration. Challenge. Transformation

CAREER OBJECTIVE

To secure a challenging position in the field of business operations, project management and optimization in a reputable organization offering an opportunity to grow and expand my experience and skills, while making a significant contribution to the success of the company.

PROFESSIONAL SUMMARY

A highly competent and results-oriented professional with 15+ years of exceptional track record in business operations, project management and optimization. I am passionate about harmonizing strategy with operations using the optimal technology. With a Master in Business Administration, I thrive at initiating, developing and orchestrating cross-functional business optimization projects that support key strategic initiatives, operational efficiency, business continuity, and organization bottom line.

EDUCATION

-Masters of Business Administration, American University – Dubai, UAE

(Accredited in USA by the Middle States Commission on Higher Education, Philadelphia, PA 19104)

-Bachelors of Business Administration, University of Alexandria– Alexandria, Egypt

-PMP (application under review)

EXPERIENCE

MAY 2022 – JULY 2023

Senior EAM Project Manager

2TECH, USA (Remote)

-Managed the implementation projects of Hexagon/Infor EAM SaaS implementations worth more than US$ 5 million within governmental organizations across the U.S. and Canada in the Transit industry.

-End-to-End Project Management & Client facing.

-Managed SOW using PM tools such as SharePoint, MS Projects and MPP (Microsoft Project Plan).

-Established and maintained effective communication strategy between internal and external stakeholders at all levels.

-Managed multi-functional teams - domestic and offshore.

-Detail-oriented and process-focused mindset.

-Adept to Software Development Lifecyle management (SDLC) including integrations, data conversion, reports, environments management, training, and sustainment support.

-Managed frequent reports on detailed and aggregated project performance.

-Emphasized on Change Management effectiveness with the client.

- Responsible for Risk Management and update the risks and issues log (RAID).

-Assured positive customer experience and satisfaction with project deliverables.

SEPTEMBER – DECEMBER 2021

IT project manager

Magellan Midstream Partners, USA (Remote)

Contracted by iSpace INC

-Defined 5-year product roadmap for the implementation of Infor EAM (Enterprise Asset Management) for 1100 users across 53 connected terminals, 25 independent terminals and 6 marine terminals for refined petroleum products and crude oil.

-Participated in the RFP process for the EAM implementation vendor (scope definition, screening, clarification calls, shortlisting and contract review).

-Structured the business requirements gathering process and scope definition of the implementation.

-Facilitated the communication among cross-functional stakeholders to ensure synergy and alignment with the product roadmap.

JANUARY 2020 – SEPTEMBER 2020

business project manager, asset management division

jumeirah group, dubai holding – dubai, uae

Jumeirah Group operates a world-class portfolio of luxury hotels, resorts and residences across the Middle East, Europe and Asia; one of which is the 7-star hotel Burj Al Arab.

-Reported to the Chief of Hospitality, assigned to identify, develop, and execute strategic plans to achieve business goals related to assets life cycle management.

-Managed the implementation of Infor EAM (Enterprise Asset Management) for Jumeirah-owned hotels for asset life cycle management. The project scope covered hotels operations & maintenance, supply chain & logistics, financials, and analytics (Business Intelligence) through a single platform – Infor EAM.

-Adopted Agile Project Management approach in line with the diverse nature of project implementation.

-Adapted to work remotely during the implementation due to Covid-19 pandemic.

DECEMBER 2016 – NOVEMBER 2019

senior operations manager, community management division

meraas, dubai holding – dubai, uae

Meraas is a Dubai-based holding company which designs, operates and manages assets in the UAE, comprising of residential, retail and entertainment assets; one of which is Dubai Eye (Ain Dubai), the world's tallest Ferris wheel.

-Reported directly to the Chief of Community Management Division.

-Optimized the business operations related to owned assets by introducing the concept of a centralized automated platform. The concept aimed at digitizing data to prevent data loss and facilitate live dashboards covering the different departments of facilities management, leasing, retail, community management, procurement and finance.

-Conceptualized, led and rolled out the implementation of Infor Enterprise Asset Management (EAM) for assets worth more than $2 billion across 7 communities involving 120 staff users along with staff of 10 outsourced Service Providers and 7 contractors; plus, users from different cross-functional departments.

-Operationalized the utilization of Infor EAM and enhanced user experience through change management for 200+ users to ensure smooth operational transition and manage the resistance to change.

-Managed implementation vendor and negotiated pricing and licensing which resulted in decreasing consulting services costs by 30%, while ensuring the continuation and enhancements of services.

-Spearheaded the standardization and automation of 20 cross-functional processes – all on one single platform (including systems migration and/or integration) to facilitate streamlined Business Intelligence reports at all organizational levels.

-Participated in the development of "Meraas ONE" App to enrich the customer journey and enhance users' experience.

-Established a 24/7 Call Center dedicated for communities' services achieving significant First Call Resolution through efficient calls qualifying and troubleshooting tips raising customer satisfaction by 60% in 1 year.

OCTOBER 2010 – NOVEMBER 2016

senior operations manager – facilities management division

engineer's office, dubai holding – dubai, uae

Engineer's Office (EO) is the private office of the Governor of Dubai; providing services to over 200 Royal facilities.

-Reported directly to the Senior Director of Facilities Management Division.

-Defined and implemented a roadmap for improvements which resulted in smooth efficient operations and shorter turnaround time of maintenance tickets, lower operational cost and higher customer satisfaction.

-Managed the implementation of $1 million project to automate SAP Facilities Management operations covering 200+ Royal facilities.

-Managed the implementation of SAP Mobility solution project.

-Facilitated Site Surveys for Asset Verification and Assets Tagging project which resulted in 95% data accuracy, data protection and loss prevention, and automated reports.

-Redesigned the 24/7 Call Centre operations on SAP CRM resulting in 90% performance improvement, timely service delivery and efficient reporting system.

-Streamlined the communication strategy with designated Royal stakeholders for resolution of escalated matters.

-Conducted gap analysis to define areas of improvement related to operational processes and technology.

-Transformed the reporting strategy by establishing a standard framework of reports and dashboards which provided timely insight to the management on operational performance at different levels.

-Restructured the department organization chart in liaison with HR addressing manpower planning, personnel policy, performance appraisals, recruitment process, career development, succession planning and employee relations matters for 1000+ employee.

MAY 2008 – SEPTEMBER 2010

project manager, business support division

meraas, dubai holding – dubai, uae

-Reported directly to the Chief of Business Support Officer.

-Chaired the workshops for developing the company's vision and mission statements and the overall objectives involving the heads of all 5 business units in the company.

-Orchestrated various projects related to Marketing, Public Relations, Administration and Procurement departments during the critical phase of launching the company.

-Spearheaded the development of business processes for all four different departments.

-Managed the launch campaign of Meraas, as a new start-up, working closely with the Marketing and Public Relations departments.

-Contracts negotiations which reduced consulting services costs 27%.

-Created and rolled out the company's brand guidelines for the different uses including templates, letterheads, stationary, etc. to ensure consistency and monitored compliance.

-Organized Meraas' booth in Cityscape 2008, the world's largest networking exhibition and conference on real estate and property development held in Dubai.

-On a special assignment by the CEO, led comprehensive strategic review of 10 key urban development projects to mitigate gaps, sustain business growth and ensure alignment with the overall business strategy.

VARIOUS ROLES IN DIFFERENT COUNTRIES

roads & transport authority (rta), kpmg, caterpillar, xerox

1998- 2008 UAE and Egypt

Skills

-Business Transformation - Harmonizing strategy, business operations and technology with attention to details.

-Decision Making – risk management, extremely driven, with a clear goal to succeed.

-Exceptional Leadership Skills - attention to detail, ability to multitask and thrive under pressure.

-Strategic Planning – Presenting value that would contribute to organizational effectiveness in fast-paced environments while garnering internal support and smooth operations.

-Cross-Functional Collaborations – Individual commitment to group effort and capitalizing on differences of opinions across different functional teams and organizational levels to achieve the overall business objective.

-Reporting & Analysis – presenting project status at executive and operational levels with reflection on risk and mitigation.

-Software Program and Project Management – Waterfall and Agile Project Management approaches.

-Familiar with Enterprise Asset Management (ERP) – Infor / Hexagon EAM cloud implementations.

Software skills

-Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), MS Visio, MS Project, MS Teams

-Microsoft Dynamics CRM

-SAP, Facility Management

-Hexagon / Infor Enterprise Asset Management (EAM)

-Trello, ScrumDo, Azure DevOps (ADO), JIRA, Confluence, Smartsheets

-PMP in progress

Awards

-Customer Appreciation Award

Infor FY19 IMEA – 2019

-Best Personality Employee

KPMG – 2007

Contact this candidate