Customer Service High School

ZILLAH TAYLOR

Houston Texas • 346-***-****) •

*************@*****.***.

Summary:

Organized Receptionist and Appointment Setter with six years of experience creating schedules, maintaining appointments, and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction.

Education :

High School Diploma- DeSoto High School – 2014-2017, DeSoto, TX

Journalism -Texas Southern University - 2017-2020, Houston, TX

Skills & Abilities :

Time management

Organization skills

Attention to detail

Office management

Customer service

Team standards

Personable and outgoing

Closing skills

Product knowledge

Presentation skills

Client relationships

MS Office (Word, Excel)

Active listening

Experience :

Temper WTW Health Insurance- August 2023-January 2024

( Dallas Texas )

- Following Up with Customers with their medicare applications

- Account Management

- following up with customers on fundings

Careington insurance - January 2023-July 2023

(Dallas Texas )

vision insurances

helping customers making payments on their insurance plan

helping customers understand the plan that have

signing customers up for vision insurances

helping customers changing their plans and around on the insurance

Town East Rehabilitation center- February 2022- April 2022

(Mesquite, Texas)

Volunteered to work with CNA (Certified Nursing Assistant)

Provided ADL care with the assistance of CNA

Assisted with feeding

Assisted with bathing

Assisted with transfer

SkyHouse River Oaks -Leasing Agent -2020 March to January 2021

(Houston, Texas)

. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

. Greeted customers, ascertain purpose of visit, and direct them to appropriate staff

. handle 40+ emailed and answered calls and questions about the property

. Showed guest and potential resident the property and helping them with filling out application and leasing agreements

. partnered with vendors, ensuring quick processing of income, employment, and other verification documents . prepared and processed applications, leasing and renewals per company policy and regulatory guidelines.

Customer Service - May 2017 to October 2020

Zurich NA - Dallas, TX

1.Built customer loyalty through courtesy and friendliness

2.Checking customer's balance

3.Calculating the price of goods

4.Picking up calls from clients

5.Working for the customer care department. Getting feedback from customers on services and products

Receptionist - February 2016 to April 2019

Real Hair Beauty Bar, LLC - Dallas, TX

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Greet customers, ascertain purpose of visit, and direct them to appropriate staff

Schedule appointments and maintain appointment calendar

Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Welcomed all customers with friendly greetings, answered frequent questions, gathered the nature of visit, and directed to specific offices.

Scheduling, and confirming of appointments

Contact this candidate