Customer Care Front Office

Robin A. McGee

Address: **** ***** ***. ****: 775-***-**** Email: ************@*****.***

Professional Summary:

I want and have the drive to exceed sales goals and build long term relationships with customers. I will deliver positive experiences through high quality customer care. I am quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. I have always been to one to meet and exceed sales targets and goals. I have strong points in being an avid team player and being a great communicator.

Skills:

Quick learner

Strong client relations

Reliable

Goal oriented

Quick Books

Excel

Word Processing

Employment History:

Universal health systems (UHS) 02/01/2015-Present

Northern Nevada Medical Group: Front office lead Promoted to Superviosr 1/1/21

Greet and check-in patients, and collect personal, medical, and insurance information.

Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.

Assisted in interviewing, Training, and monitoring employee progress.

Monitored, trained, and oversaw 5 separate Medical Groups

Prominence Health Plans: Network Operation Specialists

Recognized for consistency of 98% plus, accuracy in claims processing.

Took on claims to relieve the workload of others.

Maintained exemplary work record completing work to meet goals to compensate for any variance of schedule.

Provided assistance to others as needed assuring goals of department

Responded effectively to increased workloads, increasing knowledge and expertise as required while meeting targeted goals.

Handled coding employer medical benefits into the claims payment system; testing system for correct claims payment and managing medical claim issues.

Developed, improved existing processes and tools, and collaborated closely with other departments within Prominence Health Plans

Sent correspondence and completed actions to satisfy department of insurance and/ or state specific regulations.

Provided efficient and courteous service to internal business partners and external customers concerning investigation and resolution of claims.

First Centennial Title:

Receptionist/Escrow Assistant- 02/2018 – 12/2018

Researched customer files and prepared real estate closing documents.

Collaborated with loan officers, real estate agents, and customers to ensure closing requirements were met and disbursed funds from transactions.

Assisted in resolving and satisfying client requests and internal operational issues.

Identified process improvements in the day-to-day functioning of the department.

Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Strategically planned methods to achieve operational goals and targets.

Open a refi escrow and obtain all necessary information

Open a sale escrow and obtain all necessary information

Audit incoming mail/faxes, checking for completion and accuracy, addressing any issues/missing items and/or information, and determination of how to process it, under the officers’ supervision

Prepare estimated closing statements for sale or refinance transactions for officer to review

Send closing documents /other documentation

All Valley Home Care:

Client Care Coordinator 10/2013 – 02/2015

Managed and organized the provision of high quality domiciliary care services through a team of home care aids.

Carried out contact and simple assessments, risk assessments, initial contact support plan and liaised directly with the client of referrer.

Ensured the service is delivered in line with agreed policies, procedures and meeting eligibility criteria.

Handled emergency situations, working unstaffed shifts, and responding to injured clients immediately.

Ensured all individual service users’ concerns are investigated and addressed.

Conducted frequent presentations, to hospital staff physicians, referral sources and community to increase awareness of available services,

Ensured that the safety of both clients and staff complies with corporate policy by carrying out risk assessments

Being on call 24 hours a day 7 days a week

Reno Print Store

Office Manager/Promotional Manager 12/2012-10/2013

Maintained office services by organizing office operations and procedures; Preparing Payroll; controlling correspondence; designing filling systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Designed and implemented office policies by establishing standards and procedures; measuring result sand standards; making necessary adjustments.

In charge of shipping and receiving projects of all kinds.

Answering high volume calls and took care of all customers.

Peppermill resort and Casino

Reservations 01/2012-02/2013

Effectively managed a high volume of inbound and outbound calls.

Addressed and resolved product complaints empathetically and professionally.

Managed customer calls efficiently and effectively in a complex, fast paced and challenging call center environment.

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