SUMMARY

Dedicated and experienced Customer Service Specialist with a proven track record of providing exceptional service to clients. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction. Seeking to leverage strong communication and problem-solving abilities in a dynamic customer-centric environment. PROFESSIONAL EXPERIENCE

Stay at Home Mom, Mooresville, NC (2012 -

present)

● Communication and problem solving, time

management, tutoring, rental management

Coffee News, Mooresville, NC

Advertising Sales and Ad Creation (2008 - 2012)

● Advertising sales, creation of business ads,

communication skills, in-person delivery of

the newsletter

Ulta Beauty, Mooresville, NC

Assistant Manager (2006 - 2008)

● Interpersonal communication skills, payroll,

hiring and interviewing of potential

candidates, inventory and merchandising,

sales, shipments

Victoria’s Secret, Huntersville, NC

Co-Manager (2004 - 2006)

● Interpersonal communication skills,

inventory and merchandising, sales,

shipments

GNC, Mooresville, NC

Senior Store Manager (2001 - 2004)

● Management of 7 stores, interpersonal

communication skills, payroll, hiring and

interviewing of potential candidates,

inventory and merchandising, sales,

shipments

EDUCATION

St. Stephen’s High School

SKILLS

Excellent verbal and written

communication skills

Strong interpersonal skills and ability to

build rapport with customers

Inventory and auditing control

Visual merchandising, full store reset and

remodel

Payroll

Human resources (hiring and interviewing

of candidates)

Ability to multitask and prioritize in a

fast-paced environment

Problem-solving and conflict resolution

skills

Attention to detail and accuracy in data

entry

Proficient in Microsoft Office Suite

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