Customer Service Representative
Resume:
Lakeasha Jackson **** Marvin D Love FWY #****
Dallas, TX 75237
ad4bxf@r.postjobfree.com
EXPERIENCE
IHR Research Group, 8235 S Eastern Ave, Las Vegas, NV 89123 — Customer Service Representative
January 2019 - November 2019
● Called customers to participate in surveys.
● Read from a scripted paper.
● Assisted in resolving any questions a customer may have had.
● Applied a high volume of customer service skills. O’Neill, 7400 S Las Vegas Blvd # 37B, Las Vegas, NV 89123— Sales Associate, Promoted to Sales Manager
November 2019 - June 2021
● Opened and closed the store.
● Training employees.
● Up Sale inventory.
● Stocked and restocked
● Provided customers with a high volume of customer service.
● Assist customers in any problems or questions they would have.
● Shipping things to warehouses and other stores.
24/7 Intouch, 3542 S Maryland Pkwy Suite 200, Las Vegas, Nevada 89169
— Customer Service Representative ( Remote)
June 2021- November 2023
● Received inbound calls to assist customers in billing issues, cable, phone, and internet issues, relocating issues.
● Set up payment arrangements for customers
● Assisted in trouble shooting their devices.
Assist in connecting customers with technicians who could come out and set their cable, internet, and/or phone up at their home. Career Summary
● Self starter with 2+ years of experience with working in Remote Environments
● Regularly worked under limited supervision
● Troubleshoot internet and connectivity issues
EDUCATION
Valley High School, 2839 Burnham Ave, Las Vegas, NV 89169 — High School Diploma August2016 - May 2020
SKILLS
Customer service
Problem solving
Communication
Team Work
Efficient Typing Skills
Multi Tasking
Typing Skills
Time management skills
Ability to work under pressure
Friendly
Efficient
Good listener
Detailed
Proficient use of the computer
Technical support
Hardware support
LANGUAGES
English
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