Susan Wanjiku Rimui

P.O. Box 442**-*****, Nairobi

BIO DATA

Mobile : 072*******

Email : ad4bsj@r.postjobfree.com

Profession : Administrator/Office Assistant

CAREER OBJECTIVE

Skilled administrative officer with proven prioritization and administrative management skills to promote seamless workflows and achieve project goals. Looking to secure a position that challenges my skills and allows for further career development. PROFESSIONAL QUALIFICATION

1996 - 1996 - Reeswood College

Certificate in Secretarial Studies,

1992 – 1995 - Loreto Kiambu High School

Kenya Certificate Secondary Education

PROFESSIONAL EXPERIENCE

August 2021 to Date : CCI Kenya

International Call Operator

January 2011 – May 2021 : MacDesh Supplies- Uganda Telephone and Operations Manager

Duties and Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner

Following communication “scripts” when handling different topics

Identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seizing opportunities to upsell products when they arise

Building sustainable relationships and engage customers by taking the extra mile

Keeping records of all conversations in our call center database in a comprehensible way

Frequently attending educational seminars to improve knowledge and performance level

Meeting personal/team qualitative and quantitative targets February 2008 – 2010 (November): Knight Frank Kenya Administrative Assistant to Property Manger

Managing calls at the switchboard

Keeping an electronic report on real estate matters & ensuring actions such as payment of monthly utility Bills, rents and rates is done on time

Keeping the office diaries up to date

Maintaining the petty cash accounts

Making and maintaining schedules of appointments and meetings both internal and external

Handling visitors and telephone calls

Making travel arrangements

Preparing purchase orders as required

January 1998 – August 2004: Pakistan High Commission Administrative Assistant

Picking incoming calls and calling out clients

Processing of demand notes and effecting payment accordingly

Following up routine case matters with outside counsel

Attending to correspondence, typing and dispatch and ensuring that letters are responded to by owners in good time

Preparation of payments for all expenses and payments to be made

Forwarding cheques to vendors and withholding tax certificates

Making travel arrangements for General Counsel/Counsel

Any other administrative detail requiring action March 1997 – December 1997: Italian Cooperation Society Intern

Typing all office work

Telephone operation

Dealing with facsimiles both incoming and outgoing

Maintaining the office filing system

Performing all duties expected

General office routines,

COMPUTER SKILLS

MS Office Suite

QuickBooks

Digital Books ERP

PERSONAL ATTRIBUTES

I enjoy travelling and meeting new people/challenges

Fluent in English, Swahili & Luganda languages

Proficient in Microsoft Office Suite

Proficient in

REFEREES

Bernadette Gitari

Head of Valuation Department

Knight Frank

Nairobi

Tel: +254-***-***-***

ad4bsj@r.postjobfree.com,

Henry Kamande

Businessman

Piggery Holds

Nairobi

Tel. 072*******

ad4bsj@r.postjobfree.com

Mr. Njiru Mwaniki

Finance Officer

Kenya Civil Aviation

Nairobi

Tel: 071*******,

ad4bsj@r.postjobfree.com

Contact this candidate