Classification: Protected A

Kofi Fofie

***** *** ****** ** ********, Alberta T5L 2E6

Phone: 780-***-**** ; E-mail: ad4bsb@r.postjobfree.com

HIGHLIGHTS

• First Aid & CPR certificate

• Food Safety Certification Program

• Over 10+ years of youth support experience

• Over 6+ years’ experience in caregiving, retail associate and customer service

• Strong work ethic with attention to detail and well organized.

• Ability to work flexible hours.

WORK EXPERIENCE

Youth Support Worker

Vryheid Comprehensive Secondary School

June 2017 – December 2023

• Act as a safe and trusted conduit for youth with a diverse range of needs, which can include difficulties in meeting basic needs and/or involve complex social issues, in accessing community and social services from a strength-based and solution-focused approach.

• Contribute to a positive environment for youth by supporting skill development through individual and/or group coaching in the areas of self-advocacy, timely and healthy resolution of conflict, effective negotiation, and accessing supports.

• Participate in the development and implementation of strategic and long-term planning activities to ensure youth programs alignment with broader social initiatives and trends, eliminate duplication, and identify gaps in services.

• Engage and mentor youth through effective and purposeful facilitation, group activities, and individual relationship building.

Retails Associate/Customer Service

KF1956 Trading and Projects Pty Ltd - Sales, Marketing and Environmental January 2007 – May 2016

• Serving customers by developing rapport, building customer confidence, providing accurate information, and helping with product selection

• Demonstrating knowledge of products and inventory to ensure customer satisfaction.

• Maintaining a clean and orderly workspace or retail floor

• Performing all required cash register transactions efficiently and accurately

• Providing excellent customer service by responding to customer questions or issues regarding product features and benefits

• Resolving customer complaints

Caregiver

Vryheid Hospice for Aged Persons

December 2001 – January 2007

• Supported residents with household operations and activities of daily living.

• Promoted social integration by organizing and facilitating group events.

• Demonstrated patience and compassion in all interactions with residents.

• Maintained accurate and up-to-date documentation of care provided.

• Participated in ongoing training and professional development. EDUCATION

The College of Professional Management

Diploma in Sales Management and Marketing