REBECCA

OMOLARA

ADENIRAN

Customer Representative

Contact

Address

Kaduna, Kaduna State.

Phone

081********

Email

ad4bs5@r.postjobfree.com

Career Profile

Result-oriented, self-motivated, and creative who works well independently and as a strong team member with a Great ability for understanding procedures and logistics. Very articulate and effective in working with people of different ethnicities and personalities. Ability to multitask various duties, well organized, fast-paced Looking for a challenging position in a dynamic organization to contribute to my current skills and work experience and also help me to further develop these skills in a practical and fast-paced environment. Work Experience

Customer Representative

C-Divine Imaging And Diagnostic Ltd, Asaba, Delta State 2022-Present

Resolved 50+ weekly customer inquiries via phone and email, consistently exceeding targets.

Monitored first call resolution Tracked call trends Multitasked Participated in projects that involved employee satisfaction Reviewed variously.

Understated how we document all pertinent partner activity in the customer relationship management

(CRM) system and analyse for better efficiency.

Pioneered the development of an improved system for following up with unsatisfied customers, reducing customer churn by 6%.

Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%.

Maintained customer retention rate 40% above the company average.

Prepared monthly reports on customer satisfaction.

Complied with established internal controls and policies. Administrative Assistant (NYSC)

Delta State Vocational Education Center, Asaba, Delta State 2020-2021

Contributed to administrative support tasks such as proofreading transcribing handwritten information, and operating calculators or computers to work with project budgets records, payment invoices, and balance sheets.

Managed office documentation, decreasing error by 39% and the mean-time-to-resolve by 48%.

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special school projects

Create spreadsheets through data entry in Microsoft Excel for record-keeping and reporting.

Assisted in developing and facilitating student-centered inquiry-based lessons with crosscutting concepts to promote student exploration.

Complied with established internal controls and policies. Sales Representative

Elim groups of Company, Kaduna State

2019-2020

Acted as liaison between the company and corporate clients to facilitate and maintain healthy business relationships.

Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge

Ensured that merchants receive the highest level of sales and operational customer service. Scored 90% in a quarterly customer satisfaction survey.

Prepared customized quotes and answered inquiries regarding products and services

Cooperated with the sales and marketing team leaders to determine the best products to promote or withdraw.

Observe the market, identity trend and monitor the main competitors, creates sales targets depending on the tide of events.

Complied with established internal controls and policies. Skills

● Digital Marketing

● Office documentation

● Social media engagement

● Microsoft Office suite

● Customer Orientation / Relations

● Business management

● Health and safety measures

● Relationship and Team Building

● Interpersonal & collaborative skills

● Customer Needs Analysis

● Excellent Communication

● Time management

● Customer Orientation / Relations

● Project management

Education

Kaduna Polytechnic, Kaduna State

● HND. Textile Technology

2014-2019

Supreme International College, Kaduna State

● WASSCE

2005-2011

Professional Certifications

EXFORD GLOBAL TRAINING LIMITED. ABUJA

● Certified in project management Professional.

EXFORD GLOBAL TRAINING LIMITED. ABUJA

● Certified in Health, Safety, and Environment.

EXFORD GLOBAL TRAINING LIMITED. ABUJA

● Certified in Customer Service Relationship Management. EXFORD GLOBAL TRAINING LIMITED. ABUJA

● Certified in Human Resource Management.

Referees

(Available on request)

Contact this candidate