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Lillie Fonkwa

Las Vegas, Nevada, United States ad4brr@r.postjobfree.com 848-***-****

EXPERIENCE

Cart-Girl

Country Club May 2021 - September 2022, New Jersey

• Beverage and Snack Service: Drive a beverage cart around the golf course, offering a variety of drinks and snacks to golfers.

• Customer Interaction: Interact with golfers in a friendly and professional manner, taking orders and providing assistance.

• Knowledge of Inventory: Stay informed about the inventory of beverages, snacks, and other items on the cart.

• Cash Handling: Handle cash transactions accurately and process credit card payments.

• Product Promotion: Promote featured items, specials, and any club events to golfers.

• Restocking: Regularly restock the cart with fresh supplies to meet the demands of golfers.

• Course Awareness: Be familiar with the layout of the golf course to efficiently reach different holes.

• Knowledge of Golf Etiquette: Understand and adhere to golf etiquette while driving on the course.

• Communication: Coordinate with clubhouse staff to ensure a smooth flow of service.

• Safety Awareness: Drive the beverage cart safely, observing golfers and course activities. Waitress

Tios, Taco and Tequila May 2020 - May 2021, Marlboro, NJ

• Greeting Customers: Welcome patrons with a friendly demeanor upon their arrival.

• Menu Familiarity: Be knowledgeable about the menu, including daily specials and ingredients.

• Order Taking: Accurately record and relay customer orders to the kitchen staff.

• Food and Beverage Service: Deliver orders promptly and ensure correct items are served.

• Recommendations: Provide recommendations or suggestions based on customer preferences.

• Upselling: Encourage additional sales by suggesting complementary items or promotions.

• Customer Inquiries: Respond to customer inquiries about menu items, preparation methods, and allergens.

• Check-Backs: Periodically check with diners to ensure satisfaction and address any concerns.

• Cleanliness: Maintain a clean and organized work area, including tables and dining sections.

• Payment Processing: Handle bill payments, process transactions accurately, and return change if necessary.

• Table Turnover: Efficiently manage table turnover during peak hours to accommodate new guests. Bayhost

Top Golf January 2020 - September 2020, Edison, NJ

• Order Taking: Take food and beverage orders accurately from guests in the golf bay or dining area.

• Menu Knowledge: Have a thorough understanding of the menu, including specials and recommendations.

• Service Timing: Ensure timely delivery of orders to maintain a smooth dining experience for guests.

• Upselling: Suggest additional items, promotions, or beverages to enhance the overall guest experience.

• Customer Interaction: Provide friendly and attentive customer service, addressing any inquiries or special requests.

• Payment Processing: Handle bill payments, process transactions accurately, and return change promptly.

• Cleanliness: Keep dining areas and service areas clean and organized throughout the shift.

• Communication: Effectively communicate with the kitchen and other staff to fulfill orders efficiently.

• Team Collaboration: Coordinate with other waitstaff and kitchen staff to ensure synchronized service.

• Special Events: Contribute to the success of special events or promotions by actively participating in service. Bartender

Princeton Country Club May 2019 - September 2020, Princeton, NJ

• Customer Service: Provide excellent customer service by greeting patrons, taking orders, and engaging with customers.

• Drink Preparation: Mix and serve alcoholic and non-alcoholic beverages following established recipes and customer preferences.

• Menu Knowledge: Be well-versed in the drink menu, including specialty cocktails, beers, and wines.

• Upselling: Suggest and promote additional drinks or specials to increase sales.

• Check Identification: Verify the age of customers to ensure legal drinking age compliance.

• Cash Handling: Handle cash transactions, process payments accurately, and give change when necessary.

• Maintain Cleanliness: Keep the bar area clean, organized, and stocked with necessary supplies.

• Inventory Management: Monitor and manage bar inventory, restocking supplies as needed.

• Communication: Coordinate with servers, kitchen staff, and other bartenders to ensure efficient service.

• Handle Difficult Situations: Address and manage any issues or conflicts with patrons diplomatically. Host

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Tios, Taco and Tequila December 2019 - May 2020, Edison, New Jersey

• Welcoming Guests: Greet guests warmly and make them feel comfortable.

• Accommodation Guidance: Provide information about the accommodation, facilities, and rules.

• Safety Measures: Ensure guests are aware of safety procedures and emergency exits.

• Cleanliness: Maintain a clean and organized living space for guests.

• Communication: Address guest inquiries promptly and effectively. EDUCATION

Bachelor of Science in Engineering Management

New York Institute of Technology • New York, NY • 2021 • 3.2

• Full tuition scholarship

CERTIFICATIONS

Lean Six Sigma White Belt Certification

Ingredion Inc • 2020

• Certified in a standard set of lean methodologies and project management principles

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