Technical Support Engineer
Resume:
Vance Bernikoff
Experience Contact
aPriori Technologies, Remote (12/2021 – 3/2023) Deployment and
Support Engineer
Managed customer inquiries, collaborating with cross- functional teams.
Deployed industry-specific software for Enterprise customers using aPriori SaaS solution.
Communicated effectively with customers and internal teams to enhance customer experience.
Worked on internal projects to improve team efficiency. Zendesk, Inc, Remote (3/2021 – 11/2021) Technical Support Engineer
Provided technical support for SAAS trouble ticketing system through various channels.
Troubleshot data sync issues with third-party integrations.
Collaborated between support and engineering groups to resolve customer issues.
Tracker Corp, San Francisco, CA (1/2014 – 10/2020) Technical Support Engineer
Provided technical support for Enterprise and Internal Hosted Clients.
Managed Client Virtual Machines hosting Proprietary Immigration Management Software.
Developed and manipulated queries/stored procedures in SQL Server.
Conducted client training via WebEx.
**********@*****.***
http://www.linkedin.com/in/VanceB
Technical Skills
MS SQL Server – Analysis and Design
Quality Assurance of client-based
Windows applications and data
Experience with large data sets
Advanced software support, including
trouble ticket tracking software
Remote access applications:
TeamViewer, GoToMeeting, Zoom,
AnyDesk
API testing and troubleshooting
Admin/Misc Skills
Efficient quality control with a keen
attention to detail
Excellent customer service across
various industries
Strong verbal and written
communication
Quick learner with the ability to
adapt to new tasks rapidly
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