Patient Care Medical Assistant
Resume:
EMPLOYMENT HISTORY
Certified Clinical Medical Assistant/ Surgery Scheduler, GenesisCare, Redding, CA Collaborate with the surgery schedulerto ensure accurate coding and billing for surgical procedures, diagnostic tests, and other healthcare services to obtain prior authorizations and minimize claim denials. Coordinate with insurance providers to ensure timely authorization for surgical procedures, radiation therapy and optimize patient care plans.
Coordinate with radiation therapists and physicians to optimize scheduling and ensure efficient utilization of surgery rooms, leading to increased patient satisfaction and reduced wait times. Assist in coordinating pre-radiaton treatment, pre-operative and post-operative care for oncology patients, ensuring seamless transitions and continuity of care.
Implement and maintain electronic medical records (EMR) systems to streamline patient data management and enhance communication between healthcare providers, ensuring accurate and up-to-date information for improved patient care and efficiency.
Develop and maintain strong relationships with referring physicians and medical facilities to facilitate seamless coordination of care for patients, ensuring timely and accurate communication throughout the treatment process. Develop and implement training programs for new staff members to ensure they are proficient in using electronic medical records (EMR) systems and adhering to scheduling protocols, patient protocols and ultimately improving operational efficiency and patient care outcomes.
FEB 2022 - JUL 2022
Certified Clinical Medical Assistant (Temp Position) ), Selah Women’s Health Care, Redding, CA Utilize strong interpersonal skills to provide compassionate care and support to patients, creating a welcoming and comfortable environment that promotes trust and patient satisfaction. Effectively communicate and coordinate with healthcare providers to ensure seamless patient care and efficient workflow within the medical practice.
Collaborate with the medical team to ensure seamless coordination of patient care, including scheduling appointments, following up on test results, and coordinating referrals for specialized care. Assist in organizing education for patients to promote women's health awareness and encourage proactive healthcare practices.
Assist in maintaining accurate and up-to-date medical records, including patient histories, treatments, and medications, to ensure compliance with regulatory requirements and promote efficient patient care. Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times to safeguard patient privacy and uphold the ethical standards of patient care at Selah Women’s Health Care. Conduct regular inventory checks and ensure adequate supply levels of medical equipment, supplies, and medications to support seamless patient care and efficient daily operations. 14142 Lake Blvd., Shasta Lake, 96019
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JENNIFER SOUZA
CERTIFIED CLINICAL/ ADMINISTRATIVE
MEDICAL ASSISTANT
EMPLOYMENT HISTORY
AUG 2021 - FEB 2022
Certified Clinical Medical Assistant/Medical Transcriptionist (TravelContract), Dept. Of Defense-Loyal Source Government Services, Fort McCoy, Wisconsin
Manage and track medical records and ensure compliance with HIPAA regulations, contributing to the secure and accurate documentation of patients' medical history, treatment plans and maintain detailed patient records which is crucial for maintaining the integrity and confidentiality of sensitive information within the Department of Defense healthcare system. Facilitate communication and coordination between medical staff, military personnel and translators to ensure seamless and efficient delivery of healthcare services within Department of Defense facilities, demonstrating adaptability and teamwork in a high-pressure environment.
Deliver high-quality remote medical assistance and support to Afghan Refugees in diverse locations to ensure timely deployment of medical personnel to support healthcare services showcasing strong problem-solving skills and adaptability to provide efficient healthcare services within challenging environments for Dept. Of Defense-Loyal Source Government Services.
Provide culturally sensitive and trauma-informed care to Afghan Refugees, recognizing and addressing the unique healthcare needs and challenges faced by this population, thereby promoting trust, understanding, and effective healthcare delivery within the Department of Defense healthcare system. Collaborate with other healthcare providers and government agencies to participate in emergency response and disaster relief efforts, utilizing your expertise in medical assistance and coordination to support critical healthcare services for Dept. Of Defense-Loyal Source Government Services.
Maintain a high level of readiness and flexibility to deploy to various locations at short notice to respond to emergent medical situations ensuring timely and effective delivery of medical assistance by continuously enhancing your medical skills and staying up-to-date on the latest medical advancements and protocols, ensuring swift and effective deployment and transcription for the Department of Defense and Loyal Source Government Services. Coordinate with Department of Defense officials to ensure the timely and accurate procurement of necessary medical and transcription supplies, maintaining inventory levels and logistics support to meet the healthcare needs of Afghan Refugees effectively and efficiently for Dept. Of Defense and Loyal Source Government Services. APR 2021 - AUG 2021
Medical Front Desk/Medical Assistant (PRN), Advanced Clinical, Redding, California Assist in coordinating with insurance providers to ensure seamless processing of patient claims and payments for medical services rendered.
Utilize exceptional customer service skills to ensure a positive experience for patients visiting the medical site. Implement efficient appointment scheduling strategies to optimize patient flow and reduce wait times at the medical facility.
Collaborate with cross-functional teams, including medical staff and administration, to identify and implement process improvements that enhance efficiency and patient satisfaction at the medical facility. Leverage knowledge of medical billing codes and regulations to facilitate accurate coding and billing procedures, ensuring compliance and maximizing reimbursement for medical services provided. Implement innovative technology solutions to streamline patient check-in processes and enhance overall efficiency at the medical facility, demonstrating a commitment to embracing digital advancements in healthcare JAN 2021 - APR 2021
Medical Assistant (PRN), Pulse Urgent Care, Redding, CA USA Implement effective communication strategies to ensure seamless coordination between medical assistants and other healthcare providers in a fast-paced urgent care environment. Implementing efficient patient flow strategies to minimize wait times and maximize patient satisfaction. Provide exceptional patient care by assisting healthcare providers in delivering high-quality medical services to patients in a timely manner at Pulse Urgent Care.
Providing compassionate and attentive care to patients in a high-stress urgent care setting to ensure a positive patient experience and promote patient satisfaction.
Maintain accurate and detailed patient records, ensuring all medical information is up-to-date and easily accessible for healthcare providers at Pulse Urgent Care.
Assist in coordinating and managing medical supplies and equipment inventory to ensure adequate stock levels and efficient utilization in delivering patient care at Pulse Urgent Care. Assist in facilitating cross-training opportunities for medical assistants at Pulse Urgent Care, allowing them to develop diverse skill sets and adapt to various roles within the urgent care setting, thereby increasing operational flexibility and team efficiency.
EMPLOYMENT HISTORY
OCT 2020 - AUG 2021
Certified Clinical Medical Assistant/Phlebotomist (PRN), Covid Clinic, Redding, CA Implement effective strategies to ensure a smooth and efficient patient flow, minimizing wait times and maximizing patient satisfaction at Covid Clinic.
Collaborate with the healthcare team to develop and implement innovative strategies for patient care during the COVID-19 pandemic, ensuring the safety and well-being of patients and staff. Coordinate with the lab to ensure timely and accurate processing of all patient samples, maintaining strict adherence to quality control measures at Covid Clinic.
Take initiative in identifying areas for process improvement within the clinic operations to enhance efficiency and quality of patient care at Covid Clinic.
Provide exceptional customer service to all patients, offering support and reassurance during their visit to Covid Clinic. Engage in continuous monitoring and evaluation of COVID-19 testing processes, ensuring accuracy, reliability, and adherence to current guidelines to support effective patient care and public health efforts at Covid Clinic. Stay updated on the latest medical advancements, technologies, and treatments to provide informed and cutting-edge care to patients at Covid Clinic.
EDUCATION
2003 - 2004
Certified Clinical/Administrative Medical Assistant Professional (CCMA), Career Academy, Redding, CA USA Vocational training program as a Medical Professional II. Graduated the program and completed my externship program and took certification testing. Certified as a Clinical and Administrative Medical Assistant with additional certification as a EKG Technician and Phlebotomist.
2010 - 2011
Cisco A+ Certified IT Technician, Shasta College, Redding, CA USA Vocational certification training as a Comp TIA Cisco A+ IT Technician. Completed internship and received my certification. 2015 - 2016
Bachelors Degree in Health Information Management, DeVry University, Redding, CA USA Prerequesite Core curriculum for a Bachelors Degree in Health Information Management with certification in Medical Billing and Coding.
SKILLS
Superior patient care skills EKG's
ICD-10 codes CT scans
Blood tests Diagnostic procedures
Medical transcription Vaccine administration
Triage US Army support
Medical front desk Anaphylaxis monitoring
Sanitization Immunizations
Workers compensation visits TB tests
Covid-19 testing Nasal swab collection
SKILLS
Patient identification Communication skills
Infection control standards Phlebotomy
EKG technician Health information management
Radiation therapy authorization Surgery scheduling coordination Oncology patient care EMR systems management
New staff training programs Women's health education Medical coding Medical inventory management
HIPAA compliance Aseptic techniques
Radiation therapy Patient education
Medical billing Pharmacology knowledge
Patient scheduling Medical records management
Patient care coordination Medical equipment maintenance Healthcare regulations compliance
INTERNSHIPS
JUN 2004 - FEB 2005
Certified Clinical/ Administrative Medical Assistant, Shasta Community Healthcare, Redding, CA Implement a patient-centered approach to care by actively listening to patients' concerns and providing empathetic support throughout their healthcare journey.
Utilize strong communication skills to effectively interact with patients from diverse backgrounds and provide compassionate care in a culturally sensitive manner. Assist in coordinating with insurance providers to streamline the billing and claims process, ensuring timely reimbursement for healthcare services provided.
Ensure compliance with all regulatory requirements and maintain up-to-date knowledge of industry standards to provide safe and high-quality patient care at Shasta Community Healthcare. Collaborate with healthcare providers to identify opportunities for process improvement and efficiency within clinical and administrative workflows, leading to enhanced patient care outcomes and organizational effectiveness at Shasta Community Healthcare.
Participate in regular training sessions for clinical and administrative staff on the latest medical procedures, technological advancements, and best practices in patient care to enhance the overall competency and efficiency of the team at Shasta Community Healthcare.
INTERNSHIPS
SEP 2008 - MAR 2009
Cisco Certified A+ Information Technology Technician, Friendly Computing, Redding Implement innovative solutions to enhance network security and performance, utilizing Cisco certified expertise to optimize IT infrastructure for maximum efficiency and reliability. Provide ongoing support and maintenance for all network infrastructure to ensure seamless operation and minimal downtime, leveraging Cisco certified skills to troubleshoot and resolve technical issues quickly and efficiently. Maintain up-to-date knowledge of the latest advancements in Cisco networking technologies and certifications to continuously improve IT infrastructure and operations at Friendly Computing. Assess and recommend cost-effective strategies for implementing green IT initiatives to reduce energy consumption and promote sustainability at Friendly Computing, aligning with industry trends and regulations. Collaborate with the sustainability team at Friendly Computing to identify opportunities for implementing eco-friendly practices and promoting a culture of environmental consciousness within the organization, aligning with industry standards and regulations.
REFERENCES
Jaclyn Dunn
LOYAL SOURCE GOVERNMENT SERVICES
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Bianka Kleeman
LOYAL SOURCE GOVERNMENT SERVICES
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Rhonda Allen
GENESISCARE
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Kristen Mosher
GENESISCARE
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LANGUAGES
English
L INKS
Indeed LinkedIn
HOBBIES
I love to go kayaking, hiking and fishing. I enjoy creating fairy gardens and being outside during the beautiful weather that Redding, CA offers three out of four seasons. One of my most memorable as well as fulfilling experiences I have had would be the six months of humanitarian work with the Department of Defense I did during Operation Allies Welcome, the Afghan refugees resettlement effort. I learned so much about different cultural backgrounds, new languages and different family interactions. It was extremely difficult work but everyday I returned to the hotel with a sense of fulfillment, pride in my work and the feeling that I was making a genuine difference in the world for good.
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