Monica Primm

Tel:310-***-****

Email:ad4bpt@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Excellent People Skills, Customer Service, Excellent Problem Solving Skills, Excellent Written and Verbal Communication Skills Advising and Motivating Clients, Salesforce, LRS, CTI, MEDS, Lagan, Finesse, Teams, Microsoft Word, Ecaps, Access, AS400 Inquiry, Excel, Microsoft Office, Time Slips, File Maker Pro 5.0 Quickbooks, Peachtree, Kronos, and CSG. EDUCATION

Bachelor of Science, Organizational Leadership, Biola University, La Mirada, CA PROFESSIONAL EXPERIENCE

County of Los Angeles DPSS Call Center: Eligibility Worker II Answering high volume of incoming calls and Domestic Violence Line. Responsible for reviewing information to public assistance programs for General Relief, Calfresh, Medi-Cal, and CalWords. Applying federal and state regulations, county policies, legal rights and responsibilities pertaining to eligibility.

April 2018 to August 2023

County of Los Angeles Assessor: Intermediate Clerk Responsible for assisting taxpayers at the public counter and phones. Updating high volume of property data records. Point of contact for all authorized government agencies requesting electronic building records. Processing decline in value review applications. June 2017 to March 2018

County of Los Angeles Public Health: Intermediate Clerk Responsible for processing all laboratory packing slips and additional invoices to receive. Provide material management telephone coverage utilizing multi-line phones. Scan and upload procurement documents utilizing SharePoint. Prepare various in-house delivery documents using Access, February 2016 to May 2017

Speedy Clean Up & Cleanout: Administrative Assistant Scheduling client and cleaning staff appointments via phone, email, and text. Creating and processing invoices. Posting ad on thumbtack. Maintain billing and accounts receivable. Keeping detailed records and responsible for all administrative duties.

January 2014 to January 2016