Veronica Perez 747-***-****

North Hills, United States ad4bpj@r.postjobfree.com

Professional summary

Crew Member at McDonald's with a year of experience excelling in fast-paced environments, showcasing

exceptional customer service, organizational skills, and problem-solving abilities. Demonstrated success in

driving customer engagement and satisfaction through personalized service and efficient problem resolution.

Adept at maintaining cleanliness and organization, enhancing brand loyalty, and promoting new menu items to

maximize customer retention and sales.

Employment history

McDonald's Crew Member, North Hills

Aug 2022 - Jun 2023

Performed cashier duties such as taking orders, collecting payments and providing change.

Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Resolved customer complaints in a professional manner.

Drive customer engagement by offering personalized recommendations based on their preferences and

previous orders, ultimately increasing customer satisfaction and loyalty.

Maintain a clean and organized workspace to ensure efficiency in serving customers and adhering to company

cleanliness standards.

Enhance brand loyalty and increase customer retention by actively promoting and upselling new menu items

and promotions to customers during their visit.

Skills

Customer service Organizational skills

Communication Problem-solving