Celeste Creighton

Tampa, FL

813-***-****

ad4bph@r.postjobfree.com

OBJECTIVE: To earn a career within a stable and growing organization where I can have an opportunity for advancement and stability. I’m a professional able to handle a high volume of customer calls in a fast-paced environment, with minimum or no supervision, while maintaining emphasis on the highest quality of consumer service. SUMMARY OF SKILLS AND ABILITIES:

• Administrative Assistant

• Customer Service representative

• Excellent email, written and verbal communication skills

• Proficient with MS Word, Excel and Outlook

• Bilingual English Spanish with excellent grammar

• Punctual, dependable and reliable

• Exceptional organizational skills and adaptability

• Flexibility to work in an ever-changing environment EDUCATION:

M.S. Education Capella University Minneapolis, MN

B.S. – Liberal Arts Florida Gulf Coast University Ft Myers, FL PROFESSIONAL WORK EXPERIENCE 06/2016-1/2020

Gardner-Gibson Tampa, FL Claim processor/Technical support

• Process company’s claims

• Exceptional ability to stay attentive when dealing with customers.

• Proven ability to grasp product knowledge and relay product information in a concise but potent manner

• Analytic thinking aimed at resolving customers’ issues in a proactive manner.

• Able to find conflict resolution without losing self-composure.

• Detail-oriented and efficient in providing customer service in adverse situations.

• Assertive but polite when it comes to product or service endorsement.

• Exceptional organizational skills and adaptability.

• Savvy with modern technologies.

• Flexibility to work in an ever-changing environment General Dynamic Information Technology - Riverview, FL - 04/16/2015-to 06/14/2016 Customer Service Representative

• Deal with customers on the phone making sure to stay attentive during the call, listen and gather their needs

• Use product knowledge and relay product information in a concise but potent manner Resolve customers’ issues in a proactive and analytic thinking fashion Find conflict resolution without losing self-composure assertive but polite when it comes to product or service endorsement

• Use of modern technologies.

Hillsborough County Public Schools - Tampa, FL – 08/2013 – 07/2014 Substitute teacher

• Implement student discipline measurements, decreasing classroom disruptions by 80% Create and enforce child-based hands-on curriculum to promote student learning and building community within the classroom Employ activities and techniques, encourage students learning and build a sense of community within the classroom

• Implement districts regulatory policies by establishing positive classroom environment in a diverse student population to effectively increase student participation

United Nursing Services - Naples, FL - 06/2010 – 02 2013 Office administrator

• Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees and following up on work results.

• Distribute correspondence to staff in the office. Household Bank, Inc. H&R Block - 11/2000 – 5/2007 Customer Service Representative

• Handle client inquiries and concerns via phone in a high-paced environment.

• Follow the company’s established procedures to handle inquiries and resolve concerns to ensure client satisfaction.

• Handle client communications within all call handling and quality measurements.

• Use customer support software and computer systems to perform and analyze client information and track client inquiries on every call

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