Michael Dixon

Gainesville, FL *****

ad4bp4@r.postjobfree.com

+1-352-***-****

Authorized to work in the US for any employer

Work Experience

Order Selector/Picker

Performance Food Group - Gainesville, FL

June 2022 to Present

Driving a pallet jack around the warehouse and picking cases to be loaded on a pallet, so they can be loaded onto a truck and shipped off.

Amazon Delivery Driver

Amazon - Gainesville, FL

November 2021 to Present

Driving to predetermined locations to drop off packages. Customer Service Representative/Call Center

GLOBAL TEL LINK - Gainesville, FL

June 2019 to October 2021

Providing the best customer service to people calling g in wanting to stay in touch with their incarcerated loved ones.

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Managed client records

• Handled online orders and credit card transactions

• Responded to claim inquiries

• Resolved customer information and complaints

Customer Service Representative

Health right/Virtual Role - Largo, FL

February 2016 to April 2019

Inbound/outbound calls with customers answering questions and helping improve their health Rental Agent

ManpowerGroup Inc. - Largo, FL

June 2018 to February 2019

Help rental car customers in emergency situations

Cashier/Backroom Associate

Target - Gainesville, FL

August 2014 to December 2017

Answering questions/stocking products/cashier/team member Customer Service Representative/Call Center

Think Direct - Largo, FL

January 2010 to June 2014

Inbound//Outbound calls helping customers with their magazine orders. Education

High school diploma

Gainesville High School - Gainesville, FL

September 1999 to May 2003

Skills

• Marketing

• Sales

• Cashier

• Inventory

• Call Center

• CSR

• Customer Service

• Customer Care

• Customer Support

• Account Management

• Cold Calling

• Salesforce

• Upselling

• Negotiation

• Pricing

• Recruiting

• Sales Management

• Outside Sales

• Inside Sales

• Telemarketing

• Telemarketing (10+ years)

• Communications (10+ years)

• Purchasing

• B2B Sales

• CRM Software

• Customer Relationship Management

• Order Entry

• Public Relations

• Computer Networking

• Product Development

• Front desk

• Proofreading (2 years)

• Cherry picker (5 years)

• forklift (5 years)

Certifications and Licenses

Driver's License

Assessments

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Warehouse Associate — Highly Proficient

July 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Attention to Detail — Proficient

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Work Style: Reliability — Highly Proficient

October 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Attention to Detail: Inventory — Highly Proficient September 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Mechanical Skills: Aptitude — Proficient

June 2020

Understanding and applying mechanical concepts and processes. Full results: Proficient

Cognitive Ability — Highly Proficient

October 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

served in the U.S Army from 01/2003-10/2005

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