Customer Service Representative
Resume:
Michael Dixon
Gainesville, FL *****
*****.********@*****.***
Authorized to work in the US for any employer
Work Experience
Order Selector/Picker
Performance Food Group - Gainesville, FL
June 2022 to Present
Driving a pallet jack around the warehouse and picking cases to be loaded on a pallet, so they can be loaded onto a truck and shipped off.
Amazon Delivery Driver
Amazon - Gainesville, FL
November 2021 to Present
Driving to predetermined locations to drop off packages. Customer Service Representative/Call Center
GLOBAL TEL LINK - Gainesville, FL
June 2019 to October 2021
Providing the best customer service to people calling g in wanting to stay in touch with their incarcerated loved ones.
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Managed client records
• Handled online orders and credit card transactions
• Responded to claim inquiries
• Resolved customer information and complaints
Customer Service Representative
Health right/Virtual Role - Largo, FL
February 2016 to April 2019
Inbound/outbound calls with customers answering questions and helping improve their health Rental Agent
ManpowerGroup Inc. - Largo, FL
June 2018 to February 2019
Help rental car customers in emergency situations
Cashier/Backroom Associate
Target - Gainesville, FL
August 2014 to December 2017
Answering questions/stocking products/cashier/team member Customer Service Representative/Call Center
Think Direct - Largo, FL
January 2010 to June 2014
Inbound//Outbound calls helping customers with their magazine orders. Education
High school diploma
Gainesville High School - Gainesville, FL
September 1999 to May 2003
Skills
• Marketing
• Sales
• Cashier
• Inventory
• Call Center
• CSR
• Customer Service
• Customer Care
• Customer Support
• Account Management
• Cold Calling
• Salesforce
• Upselling
• Negotiation
• Pricing
• Recruiting
• Sales Management
• Outside Sales
• Inside Sales
• Telemarketing
• Telemarketing (10+ years)
• Communications (10+ years)
• Purchasing
• B2B Sales
• CRM Software
• Customer Relationship Management
• Order Entry
• Public Relations
• Computer Networking
• Product Development
• Front desk
• Proofreading (2 years)
• Cherry picker (5 years)
• forklift (5 years)
Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Warehouse Associate — Highly Proficient
July 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Attention to Detail — Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Work Style: Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Attention to Detail: Inventory — Highly Proficient September 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Mechanical Skills: Aptitude — Proficient
June 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Cognitive Ability — Highly Proficient
October 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
served in the U.S Army from 01/2003-10/2005
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