Bridget Tracy

EXPERIENCE

Caribou Coffee Company, 2340 7th St W, St. Paul MN—

Barista/ Customer Service/ Food Service

July 2019-October 2020

Here I worked in a fast paced environment, making drinks, serving food, cashiering, being a drive through attendant, and dealing with any customer relations. I also had to keep a high maintenance and clean store as to accommodate the standards of health code and the overall satisfaction of the customer.

Starbucks Coffee Company, 84 Wabasha St S, St. Paul MN— Barista/ Customer Service/ Food Service/ Retail

October 2020-July 2021

This was another very high speed environment where I would make drinks and serve food. I also worked as a cashier and gained training in the de-escalation of high pressure situations. I had to maintain a strict health code as well as dress code, excelling my skills in precision, as well as time management, all while maintaining a welcoming and bubbly presence.

Starbucks Coffee Company 2078 Ford Parkway, St. Paul MN— Barista and Barista Trainer/Customer Service/Food Service/Retail

August 2021-October 2022

This store was busier than my last. This gave me the opportunity to grow and finally hone my skills in high speed yet detailed oriented work, and a calm, friendly, and welcoming demeanor while interacting with customers and co-workers alike. At this job I provide quick and precise service as well as exceptional customer service while making drinks, cashiering, and serving food.

SKILLS

● A calm demeanor in

fast or high stress

situations

● Excellent time

management skills

● Fast and precise work

● Willing to go above

and beyond with work

● Mediator

● Conversationalist

● Problem solver

● Outside of the box

thinker

● Charismatic

● Passionate

● Empathetic

● Leadership

LANGUAGES

● English

● American Sign

Language

● Latin

Starbucks Coffee Company, 2525 7th St W, St. Paul MN- Shift Management/ Supervisor

October 2022-July 2023

This position gave me the opportunity to fully grow into my leadership skills. With this job I had to work decisively to make sure the right people were in the correct positions, whether on or off the floor, so as to not slow the flow of business. I also had to have precise time management skills to make sure that whoever was on the floor, whether that be 2 or 10 people, all got their breaks in a timely fashion as to not impede business flow, but also to make sure that they could have time to sit and rest. Time management is also very important when in this position to make sure that certain tasks are getting done in order to set up whoever comes in after for success. With this job I was also in charge of counting cash explicitly and filing it into our computer system, as well as taking it to the bank on change order days. I also had to be an understanding and empathetic mediator if there were any unsatisfied customers, always having the patience to resolve and find the best solution, no matter the problem.

Raising Cane’s Restaurant, 2420 Fairview Ave N, Roseville MN- Restaurant Manager

July 2023- Current

This position gave me many new experiences and opportunities for growth. With this job my tasks were cooking chicken carefully and perfectly up to standard as to avoid cross contamination, keeping up to pace cooking in a busy kitchen, providing amazing customer service and making sure every customer I encountered had an exceptional experience feeling welcomed, comfortable and engaged in conversation. My manager duties involved the careful handling and counting of cash and making sure employees were following dress code, code of conduct, and overall health standards. As a manager at Cane’s I take a very active role with customers, spending a large portion of my shifts are in the lobby conversing with customers, and cleaning to make sure the restaurant is presentable and above and beyond food safety standards. I also often attend district wide meetings to strengthen the communication between all Cane’s restaurants and to help organize fundraising within the surrounding communities,as Raising Cane’s is very active with their surrounding community. Problem solving and de-escalation are a big factor in this role. I want to make sure that customers and employees alike feel safe, valued, and cared for so they can have the best experience possible when coming into the restaurant.

EDUCATION

Saint Paul Conservatory for Performing Artists, 16th W 5th St, St. Paul MN— Diploma

August 2019- May 2021

I have always had an outstanding love for the performing arts even as a young child, so when given the opportunity to study the arts and academics together my sophomore year, I made sure to jump right into the opportunity. Here I not only graduated, but also learned multiple social skills as well as strong self-discipline skills. The school has an open campus, meaning there's a lot more opportunity for distraction, but with time management and self-discipline skills I was able to excel in both my arts and academics.