Christina Bolanos

*** ****** **** *********** ** 37862 ad4bnp@r.postjobfree.com

Professional Summary

Loyal employee with a strong work ethic. Twenty years of experience dedicated to excellent Customer Service.

Skills:

· Customer Service

· Effective Communicator

· Active Listener

· Solution Focused

· Self-Motivated

· Team Collaboration

· Detail Oriented

· Time Management

Work History:

Collections Account Representative / Payer Management ARS National Services June 2014 – July 2023

270 W 2ndAve Escondido, CA 92025 800-***-****

Helped customers resolve their delinquent accounts over the phone. Initiated and handled ingoing and outgoing calls with customers. Helped customers improve their financial position by understanding their situation, responding with empathy, and creating solutions. Solutions for repayment best suited the consumer and the agency. Balanced scripted conversations with natural rapport and provided accurate and detailed documentation of accounts to ensure proper follow-up. Determined reasons for delinquency to secure payment while building rapport with customers. Educated customers on account terms and alternate payment programs and methods. Directory Assistance Operator

Verizon May 2004 – July 2013

16461 Mojave Dr Victorville, CA 92395 (Permanently closed) Answered large call volume daily while provided accurate information to customers. Efficiently and accurately responded to customer’s requests for telephone number listings.

References:

Available upon request.