Hans Berrios Gabot

Professional Summary

Hardworking professional with exceptional talents in fulfillment, communication and teamwork. Energetic Manager and Associate with experience working in solitary role or as part of fast-paced team. Honest and punctual employee.

Work History

Walmart Warehouse - Packing Associate

Pedricktown, NJ

06/2022 - Current

Pack all kinds of items, and make sure they are safe.

Utilized appropriate packing materials to guarantee fragile products arrived undamaged.

Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.

Dunkin Donuts - Store Manager

2343 Chichester Ave, Boothwyn, PA 19061

06/2021 - 05/2022

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Rotated merchandise and displays to feature new products and promotions.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Supervised guests at front counter, answering questions regarding products.

Trained new employees on proper protocols and customer service standards.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Implemented business strategies, increasing revenue and effectively targeting new markets.

Managed purchasing, sales, marketing and customer account operations efficiently.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assisted with hiring, training and mentoring new staff members.

Chick Fill A - Customer Service Manager

Glen Mills, PA

10/2020 - 04/2021

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Supervised employees and assessed performances to determine training need and define accurate plans for decreasing process lags

Delivery, Inventories,Order a list of daily tasks to perform among other things.

Lintons Food Service Company - General Manager of Food Service

Philadelphia, PA

09/2019 - 08/2020

Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Addressed and resolved customer service issues to establish trust and increase satisfaction.

Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Languages

Spanish

Native or Bilingual

English

Full Professional

ad4bnn@r.postjobfree.com

787-***-****

Brookhaven, PA 19015

Education

05/2015

Universidad Del Turabo

Caguas PR

Bachelor of Science in Nutrition

01/2009

Universidad Del Este

Puerto Rico

Associate Degree in Culinary Arts

Skills

Food Safety Guidelines

Production Goals

Production Quality Monitoring

Processing Equipment Operation

Employee Motivation

Productivity Improvements

Quality Assurance Inspections

Customer Needs Assessments

Customer Relationship Management

Team Leadership

Food and Beverage Management

Goals and Performance

Staff Management

Inventory Management

Customer Service

Multitasking and Organization

Safety and Security Enforcement

Disciplinary Action

Certifications

Certified Serve Safe

Performance Management

Leadership and coaching management

Result based Management

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