JAIYEOLA ADESUBOMI

Email: ad4bni@r.postjobfree.com Address: 135 Lynnwood Road, SE Mobile: +1-430-***-**** Professional Summary

Highly motivated and results-driven Operations Manager with a proven track record of optimising processes, improving efficiency, and enhancing profitability. Seeking to leverage strong leadership skills, strategic planning abilities, and operational expertise to drive organisational success and contribute to continuous improvement initiatives. Skills & Competencies

• Operations Management

• Strategic Planning

• Team Leadership

• Process Improvement

• Supply Chain Management

• Inventory Control

• Quality Assurance

• Regulatory Compliance

• Communication and Collaboration

Work Experience

Head Of Operations

Willers Solutions Limited, Jan 2021 – Nov 2023

• Led the development and implementation of operational initiatives to streamline operations, cut costs, and improve efficiency.

• Managed day-to-day operations, such as inventory management, talent acquisitions, policy implementations

• Led a team of 30 personnels, offering strategic advice, developmental training and performance feedback to help individuals and teams succeed.

• Implemented quality control procedures to ensure quality of premium service quality and resulting in 40% rise in customer satisfaction.

• Analysed key performance indicators (KPIs) to identify areas for improvement, then performed corrective actions to improve operational performance.

• Managed operational budgets, projecting spending and resource requirements to fulfil financial objectives.

• Implemented safety policies and compliance measures to ensure employee safety and regulatory compliance.

Director Of Operations

Harvesters International Christian Centre, Jan 2021 – Nov 2018

• Assisted in the creation and implementation of operational policies and procedures to increase workflow efficiency and productivity by 65%

• Supervised everyday operations, community engagemnt, Programme flow and ensuring the timeliness of online structures.

• Trained and coached team members, leaders and heads of departments to improve their skills and performance.

• Created an online ecosystem of continuous improvement and accountability that led to the increase of members from 55,000 to 120,000 attendees.

• Monitored and assessed operational performance metrics, identifying areas for process improvement and implemented solutions to achieve operational global online strategies ranking the organization amongst the top 10 brands in Nigeria .

• Conducted regular audits to perform compliance with corporate policies, procedures, and regulatory obligations.

• Collaborated with cross-functional teams to address operational issues and develop solutions that supported the overall organisation goals for the online community. Marchant Operations Executive

Jumia Market, Oct 2013 – Nov 2018

• Assisted with day-to-day operations such as order processing, inventory control, and customer support, ensuring that orders are fulfilled on time and accurately.

• Assisted senior management in analysing operational data and creating reports to access performance and suggest areas for improvement.

• Worked with vendors and suppliers to coordinate delivery, address difficulties, and maintain strong relationships with over 100+ merchants.

• Assisting with the implementation of new software systems and technologies to improve operations and efficiency.

• Administrative tasks included meeting scheduling, presentation preparation, and correspondence management.

Education

Bsc Computing

University Of Bolton, Lancashire, United

Kingdom

September 2011 - August 2012

Advance Diploma Software Engineering

Aptech Computer Institute, Lagos, Nigeria,

September 2009 - August 2011

- Assi st the Gener al Manager i n managi ng al l aspects of the busi ness, including oper at i ons, sal es, and cust omer servi ce

- Devel op and implement st rategi es to achi eve company goal s and obj ecti ves

- Moni t or and anal yse key per f ormance indicators to ident if y ar eas for impr ovement

- Tr ai n, ment or, and mot i vate st af f member s to pr ovi de out standi ng servi ce to cust omer s

- Ensure compl i ance wi t h company pol i ci es and pr ocedures

- Handl e cust omer inquir ies and resol ve any issues or compl ai nt s in a ti mel y manner

- Col l aborate wi t h ot her department s to st reaml i ne pr ocesses and enhance ef f i ci ency

- Assi st in budget i ng and financial pl anni ng acti vi t i es

- Conduct regul ar st af f meet i ngs to communi cate goal s, expectati ons, and updates Qual i f i cati ons:

- Bachel or ' s degree in Busi ness Admi ni strati on or rel ated field (preferred)

- Pr oven experi ence in a manageri al rol e, pr ef er abl y in the hospi t al i t y or servi ce industry

- St r ong leadership ski l l s wi t h the abi l i t y to inspire and mot i vate a team

- Excel l ent communi cat i on and int er per sonal ski l l s

- Excepti onal pr obl em- sol vi ng abi l i t i es

- Pr of i ci ent in Mi crosoft Of f i ce Sui t e

- Knowl edge of industry regul ati ons and best pr acti ces

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