DeAntae Rogers

Phoenix, AZ ***.***.*** ad4bmx@r.postjobfree.com

Objective

Dedicated and results-oriented Strategic Account Manager with a focus on enhancing the buyer experience. Proven ability to build trust-based client relationships, communicate product value, and collaborate cross-functionally to meet client needs. Exceptional knowledge of company products and services.

Experience

CIRCA Strategic Account Manager 2022 - Current

Serve as a client advocate, enhancing the buyer experience through trust-based relationships.

Communicate with clients to understand their needs and articulate product value effectively.

Collaborate with internal departments to ensure seamless client need fulfillment.

Cultivated relationships with over 200 clients, fostering trust and respect.

Maintain up-to-date knowledge of company products and services. Peoples Mortgage Mortgage Loan Officer 2021 - 2022

Interacted with 40+ loan applicants, collecting necessary information and providing guidance.

Evaluated applicants' financial status and conducted credit and property appraisals.

Explained various credit and loan options, along with terms of allocation, to customers.

Ensured the 100% completion of mortgage loans by overseeing documentation and programming.

Rocket Mortgage Vendor Analyst 2020 - 2022

Served as a liaison between vendors and internal departments, effectively resolving issues.

Managed orders, verifying information with 20+ outside vendors.

Utilized online resources to gather information for order completion.

Transmitted orders via fax, email, mail, and telephone.

Maintained a hot list with 100+ clients, ensuring data accuracy and system updates.

Enhanced organizational reputation by taking ownership of tasks and adding value to job accomplishments.

Kimpton Hotels & Restaurants Waitress 2016 - 2020

Provided exceptional service to 50-100 customers per shift at a national hotel restaurant.

Mastered product knowledge of food, wine, and beverage menus.

Resolved conflicts swiftly and successfully, consistently achieving customer satisfaction.

Established rapport with guests, fostering customer loyalty. Education

Arizona State University, Business Administration 2020 Skills & abilities

Client Advocacy

Relationship Building

Communication

Cross-functional

Collaboration

Product Knowledge

Financial Evaluation

Documentation

Management

References available upon request.

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