Avery Holloman

Tampa, FL

863-***-****

ad4bmu@r.postjobfree.com

Medium: https://medium.com/@averymarcell

Portfolio: https://bar160361780.wordpress.com/

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Data Analyst with a passion for leveraging extensive experience in data science and analytics. Proven adaptability in navigating the complexities of the evolving data landscape, proficient in statistical analysis and programming languages such as Python, R, and C++. Seeking a challenging role to apply expertise in strategic decision-making, crafting compelling narratives, and extracting meaningful insights from intricate datasets. Known for unwavering dedication to detail, excelling in providing accurate and reliable analyses to contribute to organizational growth through data-driven perspectives. Eager to make a meaningful impact in a data-centric environment, showcasing a unique blend of skills and dedication to drive success in the dynamic field of data analytics.

EDUCATION

Bachelor of Science in Data Science & Analytics

University of South Florida - Tampa, FL

Graduation: 12/2022

- Rigorous curriculum including Advanced Statistics, Predictive Analytics, Project Management, Introduction to Visual Analytics, and Information Policy and Ethics.

WORK HISTORY

Technical Support Engineer, 06/2023 - 09/2023

Omnicell, St. Petersburg, FL

Conducted in-depth competitive analysis to understand customer needs, identify market trends, and test technical solutions, contributing valuable insights to cross-functional teams

Leveraged data analytics techniques to support business objectives, utilizing Python and SQL for data manipulation, extraction, and generating comprehensive reports

Applied strong problem-solving skills to troubleshoot and resolve technical issues, ensuring optimal customer satisfaction

Collaborated with stakeholders to document code and manage project risks proactively.

CRM Technical Support/Customer Service Representative

Liberty Dental Plan, Tampa, FL

04/2017 - 06/2023

- Spearheaded marketing research initiatives, systematically evaluating customer needs and preferences, contributing significantly to the formulation of product strategy based on data-driven insights.

- Generated comprehensive reports employing advanced statistical techniques and data analysis, providing actionable recommendations for process improvement and customer satisfaction enhancement.

- Utilized Python and SQL for data manipulation, extraction, and analysis, ensuring data integrity and accuracy.

- Effectively resolved customer service issues through a data-driven approach, improving overall customer satisfaction.

Data Analyst/IT Helpdesk/Business DSL Billing Representative

Verizon Business, Temple Terrace, FL

06/2007 - 04/2017

- Led a team of specialists overseeing billing technical support operations, implementing data-driven strategies to enhance customer satisfaction.

- Applied advanced statistical analysis techniques to extract meaningful patterns and trends from complex datasets, informing strategic decision-making.

- Utilized Tableau to create insightful reports and dashboards, effectively communicating complex findings to both technical and non-technical stakeholders.

- Managed a team of specialists, overseeing billing technical support operations, enhancing efficiency, and ensuring high-quality service delivery.

CERTIFICATIONS

- SQL Data Management Certification (PostgreSQL)

- SQL Data Analysis Certification (PostgreSQL)

- Data Importing & Cleaning Certification (R/Python)

- Data Manipulation Certification (R/Python)

- Statistical Fundamentals Certification (R/Python)

- Cluster Analysis in R Certification

- Intermediate Data Visualization with ggplot2 Certification

- Intermediate R Certification

- Introduction to Statistics Certification

- Machine Learning with caret in R Certification

- Supervised Learning in R – Regression Certification

- Associate Data Analyst Certification

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