Customer Service Manager

Dennis E. Sweet

Phone: 616-***-**** E-mail: **********@*****.***

SUMMARY OF QUALIFICATIONS

Management, Customer service and Retail sales experience with integrity

Technology savvy

Multi-task in a fast paced environment

EXPERIENCE

2018 – Present Vermeer Midwest Marne, MI

Service Writer/ Service Manager Assistant

On Site Safety Coordinator

Warranty Administrator

New Hire Onboarding

Sales Department Assistant

2017-2018 Lakeshore Auto Supply Grand Haven, MI

Inside counter and Outside Sales

Customer service

Maintain customer and supplier retention

Implement marketing strategies

2015-2017 SkipperBud’s of West MI Grand Haven, MI

Service Manager

Customer service

Scheduling of service and deliveries for new boats & yachts

Maintain customer and supplier relations

Manage service and delivery team

Create and implement new marketing strategies

Create a positive customer & employee friendly environment

2012-2015 Muskegon Brake & Tire Muskegon, MI

Service Advisor

Customer service

Auto repair and building maintenance

Scheduling, ordering, and receiving parts for customer vehicles

Maintain customer and supplier relations

2007-2012 Cars For Keeps (Automotive Advantage) Grand Haven, MI

Service Manager

Manage six-bay auto repair center

Oversee 6-8 employees at 2 locations

Regulate and enforce safety procedures

Customer service

Building and equipment maintenance

Establish and maintain customer/supplier relations

Scheduling/ordering/receiving parts for customer vehicles

Creating daily reports using Protractor management software system

Inventory control

Balancing cash drawer; making deposits

2005-2007 Shape Corporation Grand Haven, MI

Manufacturing Tech I

Floor lead

Equipment maintenance

Inventory control

Engineering department assistance

Component distribution

Back-up machine operator/welder

2002-2005 Self-Employed /DJS Incentives LLC Grand Haven, MI

Owner – Promotions/Advertising Specialties Company

Inside/Outside sales

Product research

Office activities: clerical, orders, shipment/delivery, etc.

Windows XP, QuickBooks, Word, Excel, Adobe illustrator

Customer service

1991-2001 Napa Auto Parts {S & R Corp.} & {Haven Motor Supply} Grand Haven, MI

Store Manager

Increased commercial sales by 50%

Customer service

Managed a 5,000 square foot retail/warehouse and 3-7 employees

Nightly and special orders, delivery, scheduling

Physical and computerized inventory on quarterly basis

Outside sales

Equipment and building maintenance

Machine shop & safety management

1991-1989 Porenta Furniture; Magna Dry Carpet Cleaning; Accent Furniture Local Areas

EDUCATION

2009- 2019 ASE Service Consultant

2006-2010 Automotive Management Institute Certificates Grand Rapids, MI

1992-2000 Napa University Grand Rapids, MI

1989-1990 Muskegon Community College Muskegon, MI

Classes in Retailing and Business Management/Accounting

1988-1989 United States Navy Great Lakes, IL

1988 Diploma – Fruitport High School Fruitport, MI

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