Name: Tanvi Kashyap

Contact: +1-918-***-****

Email Id: ad4blj@r.postjobfree.com

LinkedIn Profile : https://www.linkedin.com/in/tanvi-kashyap-711b4b12b SUMMARY As an Operations Executive at Centre for Sight, I contributed to patient service excellence and process optimization for one of India's leading eye care providers. I applied my data analysis skills to monitor and improve key performance indicators, such as patient satisfaction, revenue, and cost. Seeking a challenging position in the field of operations management to contribute to organizational success. PROFESSIONAL

EXPERIENCE

Centre for Sight Hospital, New Delhi

Start Date: Jan/07/2019 End Date: Jan/06/2021

Job Title: Full time Executive Operations

Responsibilities:

o Managed and streamlined daily operations of the hospital, ensuring smooth functioning and optimal patient care.

o Implemented process improvements to enhance efficiency and reduce costs. o Collaborated with cross-functional teams to develop and implement strategies for improving patient service excellence, reducing the Turnaround time.

o Achieving 100% of monthly target given by management. o Regular interactions with doctors addressing their requirements and escalations if any.

o Conducted regular audits like MRD audit and monitoring quality indicators to ensure compliance with regulatory standards like NABH. o Staffing, rostering, Uniform adherence of non-clinical staff. o Asset Management Equipment Upkeep and maintenance of breakdown. o Analysis and trends reports like Daily Operations Report, Daily Sales Report, Daily Accounts Summary, Monthly Review Sheet, feedback analysis report,service recovery of negative feedbacks and its presentation in the review meetings.

o Monitored key performance indicators like RCA and CAPA of patient feedback and implemented corrective actions to achieve operational goals. Fortis Healthcare, New Delhi

Start Date: June/2018 End Date: Nov/2018

Job Title: Intern

Responsibilities:

o Assisted in various operational tasks and projects, gaining hands-on experience in a hospital setting.

o Contributed to process improvement initiatives, optimizing resource utilization and patient care.

o Assisted in data analysis and report generation to support decision-making processes

Employment

Gap

From Jan 2021 till present

o Took time off to spend time with family before moving to USA in 2021.

o Not Authorized to work in USA on a spouse Visa till Dec 2023. o Spent time honing and upgrading presonality development skills through online materials.

o Completed certified Lean Six Sigma Green Belt (Accredited by AIGPE).

KEY SKILLS Operations Management

Data Analysis

Skilled Multi Tasker

People Management

Quality Management

Team Management

Patient Experience

Interpersonal skills

Employee Relations

Process Improvement.

CERTIFICATION

o Completed certified Lean Six Sigma Green Belt (Accredited by AIGPE) in DEC 2023

EDUCATION Master’s Degree – Master of Business Administration Major : HealthCare & Hospital Management, Chitkara University CGPA: 9.06 On 10 Points Scale

Start Date: July/2017 End Date: July/2019

Bachelor’s Degree - Bachelor of Tech

Major: Electronics and Communication Engineering, Rayat Bahra Institute of Engineering and Technology

Start Date: July/2012 End Date: June/2016

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