VANESSA FINKE

Florence, Kentucky ***** 859-***-**** ad4bla@r.postjobfree.com

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Customer relationship development

Relationship building and management

Banking

Cash handling expertise

Excellent time management skills

Sales expertise

Financial services

Positive

Bank Teller, 08/2019 to Current

Truist Bank – Florence, KY

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Educated customers on use of banking website and mobile apps. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Counted and packaged currency and coins.

Reconciled cash drawer and resolved discrepancies. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Placed orders for customer checks and verified starting numbers. Turned in excess cash to maintain drawer security. Provided customer records, account statements and copies of checks. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Clinical Medical Assistant, 06/2017 to 07/2019

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

St. Elizabeth Healthcare – Union, KY

Documented vital signs and health history for patients in clinic and hospital environments. Prepared and administered medications to alleviate patient symptoms. Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Called and faxed pharmacies to submit prescriptions and refills. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Taught patients about medications, procedures and care plan instructions. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Team Lead, 01/2013 to 01/2016

Chic-Fil-A – Ft Wright, KY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Leveraged sales expertise to promote products and capitalized on upsell opportunities. Answered constant flow of customer calls with minimal wait times. Diploma: 10/2015

Penn Foster High School - Florence, KY

Clinical Medical Assisting: Medical Assisting, 07/2017 The Medical Institute of KY - Florence, KY

EDUCATION