Customer Service Call Center
Resume:
Kejuan Mister
McKinney, TX *****
ad4bk6@r.postjobfree.com
To pursue an opportunity where I can utilize my skills, experience, and education with a company that I can grow with. As a potential employee, I have exceptional knowledge of customer service as well as call center experience. I possess great communication skills, training, focused, and solution oriented with the ability to meet client goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collections Representative
Alliance Data - Houston, TX
October 2021 to December 2023
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Evaluate all documents in collection systems and negotiate payments with customers through all payment methods.
• Provide customers with information about their accounts, including payment histories and interest rates.
Collections Specialist
Spectrum - Dallas, TX
January 2021 to October 2021
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts Call Center Representative
ETAN industries - Memphis, TN
February 2018 to January 2021
• Answered incoming calls taking orders for Disney products, updating, orders, confirmed shipment info, and answered any additional questions regarding customer orders done online or in store.
• Making outbound calls to customers to inform customer of any orders that may have delays with the delivery date provided.
• Discussing billing issues with the customer while offering possible solutions.
• Taking phone orders into system and providing customers with their order numbers and approximate delivery date.
• Offer/Provide other promotional services that company offers at the time of a customer calls in. Education
High School Diploma
Ridgeway High School - Memphis, TN
August 2011 to May 2015
Skills
• Communication Skills
• Phone Etiquette
• Typing
• Upselling
• Computer Skills
• Microsoft Excel
• Cold Calling
• Data Entry
• Organizational Skills
• Microsoft Office
• Medical Billing
• Account Management
• Sales (4 years)
• Customer support (4 years)
• Windows (10+ years)
• Technical Support
• Microsoft Word
• English
• Customer service
• Microsoft Office
• Root cause analysis
Certifications and Licenses
TWIC Card
Assessments
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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