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Customer Service Solid Waste

Location:
Tampa, FL
Posted:
March 13, 2024

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Resume:

CEDRIC HARRIS

Largo, FL *****

727-***-**** - ad4bjy@r.postjobfree.com

PROFESSIONAL SUMMARY

Operational Manager with 4+ years of experience seeking a role to continue exceeding executive level support and customer relations.

Focused on problem solving while remaining dedicated to leading, motivating, and maintaining a successful team while meeting company goals and organized practices. ACCOMPLISHMENTS

Member of American Public Works Association (APWA) Member of Solid Waste Association of North America (SWANA) CDL Class B License

SKILLS

Strategic Planning

Analytical Skills

Dependable and Responsible

Excellent Verbal and Written

Communication Skills

Familiar with DOT and OSHA

regulations governing hazardous waste

management while following safety

regulations.

Ability to prepare and maintain

accurate records

Versatile; as I work well as a leader

but also a team player

Remarkable ability to supervise

multiple departments while

implementing quality decision making

Understanding of legal and regulatory

documents and policies

WORK HISTORY

04/2018 to Current Manager of Solid Waste Operations City Of Indian Rocks Beach – Indian Rocks, FL

Train new employees on proper protocols and customer service standards. Assist in recruiting and hiring of team members.

Fleet Management

Guide team members to maintain high productivity and performance metrics. Handle problematic residents and tourists while maintaining excellent customer service.

Delegate daily tasks to employees, streamlining daily progress and efficiency. Manage daily operations of both Solid Waste and Public Works Departments while orchestrating forward-thinking strategies to accomplish safety, efficiency, ethical values, and accuracy.

Hands on and knowledge-based in each employee's job duty as I step in throughout various instances including but not limited to coverage during absences. 04/2008 to 04/2018 Public Service Worker

City Of Indian Rocks Beach – Indian Rocks Beach, FL Drove and operated various trucks and equipment types including but not limited to garbage trucks, fork lifts and claw trucks all while maintaining safety protocols Inspected trucks prior to beginning routes to verify safe operating conditions. Positioned and returned containers on customer's property with lids and doors properly replaced while always positioning each without risk of obstructing traffic flow or driveway entrances.

Executed and performed daily safety and maintenance checks on garbage truck and related equipment.

Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.

Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems. EDUCATION

1999 Communications Systems Technology

SPC - St. Petersburg, FL

1995 General Education/Diploma

Largo High School - Largo, FL

AFFILIATIONS

Serve as a Board Member on following:

•Pinellas Partners In Recycling (PPR)

•Technical Management Committee (TMC)



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