Accounts Receivable Customer Service
Resume:
Kinè Pollitt
Owings Mills, MD *****
ad4bjx@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
● Detail-oriented professional with over 15 years of experience in the fields of accounting, finance, medical billing and accounts receivable
● Professional training, administrative and bookkeeping skills
● Certified medical biller
● Proficient in all Microsoft Office Applications, QuickBooks, Lotus Notes 1-2-3, IDX, Flexx system, Meditech, Emdeon, and Oracle
● Detail-oriented, flexible and reliable
● Ability to multitask in fast paced environments and ability to work independently on assigned tasks
● Exceptional customer service skills and provides clear communication to foster strong teamwork
● Demonstrates a strong commitment to the mission and values of the organization and protects patient confidentiality
WORK EXPERIENCE
Remote Payment Poster/Denial Coordinator for Accounts Receivable PDI Lifebridge January 2019 – January 2022
● Posts payments, corrected claims and resubmitted denials for a medical office who specializes in Transgender reassignments, mental therapy and disorders, and physical ailments and diseases
● Adjusts claims and accounts for multiple doctors and the facility Temporary Payment Poster/Denial Coordinator for Accounts Receivable USA Network January 2018 – January 2019
● Posted payments, corrected claims and resubmitted denials for a medical office who specializes in Transgender reassignments, mental therapy and disorders, and physical ailments and diseases
● Adjusted claims and accounts for multiple doctors and the facility Chief Administrator /Office Manager/Accounts Receivable/Accounts Payable National Institute for Sexual Trauma September 2017- January 2018
● Maintained and run a psychotherapist office that specializes in therapy
● Managed billing and invoiced with Quickbooks
● Made appointments for patients
● Coordinated staff meetings twice a week
● Clerical duties for the doctor that consisted of answering his calls, emails, memos and voicemail
● Corresponded with pharmacies and insurances to get prescriptions filled for patients
● Served as a human resources representative (hiring a staff, interviews, making schedules and performing payroll duties)
Remote Payment Poster/Denial Coordinator for Accounts Receivable PBS Services September 2014- September 2017
● Posted payments, correct claims and resubmit denials for a medical office who specializes in Transgender reassignments, mental therapy and disorders, and physical ailments and diseases
● Adjusted claims and accounts for multiple doctors and the facility Financial Receivable Coordinator
Johns Hopkins Intrastaff (Temp) October 2009-August 2014 Kinè Pollitt
Owings Mills, MD 21117
ad4bjx@r.postjobfree.com
● Maintained inpatient and outpatient accounts
● Corresponded with insurance companies
● Adjusted claims and accounts to correct billing errors
● Managed patient inquiries
Managed Care Coordinator/Medical Biller
Maryland Health Enterprises April 2009-September 2009
● Managed health care insurances pre-authorizations or denials
● Posted payments
● Refiled denied claims
● Created and processed medical claims
Full Service Customer Service Representative
CareFirst BCBS (Federal Employee Program) April 2008 – April 2009
● Provided assistance to providers, facilities and members with health benefits and claim issues
● Troubleshoot claims that were processed and filed incorrectly
● Received and reprocessed incorrect claims while creating individual casework for different departments to process them
Medical Payment Poster
Practice Management Partners November 2007 – April 2008
● Served as a medical payment poster for various facilities and providers
● Submitted corrected claims and processed error reports on incorrect claims
● Assisted management in the lockbox and daily duties deposited by the bank daily Medical Payment Poster/ Accounts Receivable Representative Office Team (Practice Dynamics, Inc.) April 2006- November 2007
● Served as a medical payment poster for various departments in hospital facilities and physician offices
● Also served as an Accounts Receivable Representative for selected departments EDUCATION
[2017- Present] Strayer University
Accounting
[1993 - 1997] Western Senior High School Baltimore, MD Business Management/Accounting
● Baltimore City High School Diploma
● Received a certificate for college preparatory completion of courses in Accounting
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