Fort Myers Customer Service

Barbara Catena

914-***-**** – **********@***.***

*OFFICE MANAGER/ ADMINISTRATIVE ASSISTANT/CLERICALSUPPORT/DATA ENTRY*

SUMMARY OF QUALIFICATIONS

Extensive experience as sales executive in the Direct Marketing Industry, providing an excellent understanding of timely and proficient Customer Service

Strong communication, interpersonal and organizational skills. Experience in supervisory/ managerial roles

Great work ethics, team player

Working knowledge of Microsoft Word, Excel, Outlook, Internet

NYS Licensed Esthetician

EXPERIENCE - FAMILY SERVICES OF WESTCHESTER/NON PROFIT

Camp Viva and Living Together Programs/PLWHA (people living with HIV/AIDS). May 2012 – March 2020

Office Administrator/Program Manager/Team Member

Living Together/Partnership For Care-Interview potential new members, complete intake form, confirm all necessary documents are submitted; financial letter, proof of status, signed HIPAA, adhere to Compliance rules, etc.

Follow up with current members every four months for updated lab reports and every six months to complete reassessment forms and update all documentation.

Input all data into eShare NYC database.

Assign file numbers and create client folders which include all documentation and progress notes.

Maintain an “at a glance” master excel spreadsheet of all updated client information.

Attend monthly Department Of Health Steering Committee meetings as well as monthly General Adherence group meetings and bi monthly Women’s Adherence group meetings.

Camp Viva – Program Manager – Team member. Provide administrative support to all Team members

Update and maintain all Applications, as well as current Excel databases for Camper Applications, Volunteer and Day Volunteer Applications, including all pertinent data specific to each applicant for each program

Follow up with agencies/caseworkers to assure complete and current information for each applicant

Record and track all incoming documents

Work with Volunteer Coordinator on recruitment efforts including presenting at Iona and CNR colleges to recruit students for upcoming camp season

Input all new prospective volunteer data. Maintain and update existing/returning volunteer information and a volunteer historical excel database

Send reference letter and form to all three references provided by all potential new volunteers. Follow up

often takes several efforts. Follow up with all volunteers to confirm all necessary documents are submitted

Assure Child Protective Services/State Central Registry forms are properly completed and filed with NYS

Off-Site Program Manager year round and On-Site Team Manager during a full week away at camp.

Interview prospective new campers to determine acceptability for camp.

Scheduled busses for transportation of campers to and from camp.

Shop for all specific supplies needed for the week of camp.

Arrange post camp Appreciation brunch for volunteers and staff.

DR. KENNETH M. TROTTA, CHIROPRACTOR – New Rochelle, NY

October 2020 – December 2021, January 2007 - April 2007, August 2007- March 2011, April 2012-August 2015

Part Time Office Assistant /Clerical Support/Data Entry

2011 - Helped launch new Chiro 8000 software program, including implementing, training and managing, which resulted in an increase in efficiency, productivity and on-time billing

Record payments and insurance information and patient visits in patient files. Prepare “Explanation of Benefits” for submission to insurance companies. Prepare and record new patient information charts, confirm insurance benefits. Greet patients, schedule appointments, answering calls. Handle all aspects of office support role

PARADISE VALLEY COMMUNITY COLLEGE – PHOENIX, AZ

June 2011 – March 2012 - Part Time Office Coordinator

Assist department in various areas including mailings, data entry, updating and maintaining spreadsheets, filing, tracking, inventory reports and coordinating campus tours.

Maintain and update monthly department calendar of events

Respond to on-line requests for information and forward specific packet of information.

Primary contact and coordination for various internal and external requests

Prepare and distribute materials, assist with on-campus and department events

BARBARA CATENA CONTINUED

BROOKE ST. STAFFING, LTD. – October 2010 – March 2011 - Temporary Employment Agency, White Plains, NY

- Performed General Office duties on temporary assignment

PANTAENIUS AMERICA INC.-YACHT INSURANCE BROKERS – Harrison, NY

October 2007 through August 2008 - Office Manager

Input all new web inquiries on daily submission log and forwarded to appropriate underwriter for quote

Managed monthly renewals, comparing to previous years policy terms and premiums, noting any changes or discrepancies

Prepared new client information packets, invoices, renewal policies and cover letters for clients

Followed up for payment on all outstanding invoices

Kept current log and file of retention and cancellations policies – Overall office support

COLORTRATION – Ardsley, NY

January 2007 through April 2007 –Temp position - Part Time Customer Service/Data Entry and Fulfillment

Support for a privately held top grade camouflage make-up company

Viewed, printed and fulfilled all orders received through the web site and responded to specific questions regarding product performance. Up-sold product whenever possible as and prepared and packaged products for shipping

WALTER KARL, INC. – DIVISION OF INFO USA – Pearl River, NY

April 2007 through September 2007 - Direct Marketing List Management/ Account Manager

Provided complete and specific updated account information to brokers/clients, which resulted in

an increase in orders

Entered orders, reviewed for accuracy and forwarded to respective list owners and service bureaus

for approval and fulfillment. Followed-up for status and timely distribution

Established meetings with team leader to discuss specific account information, special projects, and various responsibilities, which created open lines of communication and co-operative teamwork

HACHETTE FILIPACCHI PUBLISHING COMPANY

October 1999 – May 2005 Supervisor, Advertiser Billing - Advertising Revenue Services Department

Supervised team of three billing coordinators responsible for input of advertiser revenue for

eight various publications

Confirmed accuracy of total revenue billed for an estimated collective annual net of $65MM

Reviewed order entry, comparing billing register with Ad list and Ads in each magazine

Resolved rate disputes with profit center and investigated payment discrepancies

Performed contract audits on advertisers and maintained accuracy of contract files

Generated adjustments reflecting various changes to original invoices and prepared Journal Entry

for distribution to Finance and Profit center

Assisted management in special projects as directed by Advertising Revenue and Systems personnel

LONG ISLAND FENG SHUI INSTITUTE

Assistant, September 2003 – March 2011

As a Certified Feng Shui Consultant, assisted Ileen Weiss, Owner/President of LIFSI. Responsibilities were, but not limited to preparing the classroom for the weekend event, assisting the weekend speaker/teacher setting up equipment, distributing handouts, helping students with projects, etc

EDUCATION and CERTIFICATIONS

Iona College - New Rochelle, NY

Dean’s List, Member Alpha Sigma Lambda Honor Society

Direct Marketing Association – Basics of Direct Marketing - Dale Carnegie – Management Training Course

Fairfield University – Art of Negotiating

Christine Valmy International School of Aesthetics – Full time student 2005-2006. Graduated NYS Licensed Esthetician

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